Sheraton Mallorca Arabella Golf Hotel

服務態度很好，酒店各方面都很贊！

we spend four nights for hotel and golf at high rates. surprisingly for us but also for hotel staff real sociedad football club with fifty people were hosted and remaining guests were treated as second class guests with temporary breakfast facilities, no entrance service etc etc - something we never accept, nowhere at no time. sorry but this must never happen in a 5 star hotel at this rate.

This is a 2 star hotel, or at least, very far from a five star hotel. It stared already at check in. No other word for it than chaos. We were a group of 11 golfers, and when we arrived we were the only guests in reception. Still it took more than 1/2 hour to get everybody a room. Upon entering the room we realized they've put us in a double room. Not too keen on spending the night in the same bed, we asked for another room, or at least, change the bed(s) so to make it a twin. The person helping us with the bags promised to convey this to the hotel administration. Nothing happened, so in the evening we asked the same of the personell in the reception, and we were met with a shoulder shrug like it wasn't their problem. So no surprise nothing happened that night. Next day, a new request to reception, and . ..nothing happened. Spent the next 5 days in a double bed. It's not like we asked for much, the base was made up in two parts, so the only thing missing was two madrases to make it a twin room. Breakfast was a disappointment, worth 2 stars. Transport. The hotel offered free transport to the golf course, unfortunately it was rather unpleasant due to a very aggressive driving style. Not the best start on a day for golf in a fun and relaxing atmosphere. Taxi. Maybe not the hotels responsibility, but since the taxis on a couple of occasion turned up 1/2 hour late, one would expect some of the staff to show some initiative, like contacting the taxi company for an updated arrival time and maybe, ask us to wait inside with a drink rather than having us standing outside not knowing what was happening. In general, the hotel is understaffed and the staff lacks training to offer the service expected in a 5 star hotel.

Absolutely lovely hotel by Son Vida golf course. We used a family room with twin beds and a sofa bed -- there was plenty of space for all three of us (couple and a child). The room was clean and equipped with everything you'd normally find in a proper 5* hotel. The mattresses are a bit on the firm side and the pillows very very soft, but for a few days one could adjust to them. The outdoor pool area is stunning and very well maintained. There's always a lifeguard on site, sometimes even two, supervising both the outdoor and the indoor pools. The sauna is great and very hot. I also really enjoyed the breakfast here -- very good quality food, good diversity .. particularly the fruits, the breads. They have a juicing machine and you can make your own fruits/veggie juice in the morning. The staff, all around, are great -- polite and helpful (not to forget multilingual). Thank you all for a beautiful stay! We look forward to returning soon!

This place is 10 mins north of the city. Lovely rooms, beautiful property. Beautiful gardens and pool area. There are separate adults and kids pools; not always observed. Even an indoor pool. Very good gym. Decent restaurant, La Bodega. But not so good beyond breakfast and lunch. You can go up to the sister hotel, Il Castillo - needs a cab ride. Great gold nearby. Son Vida is 100m away - was a bit narrow for our liking, but just fab if you are an accomplished golfer. We preferred nearby Son Quint. Shuttle available. Coordinator on site. Things to know / consider: City is a cab ride away, EUR 15 each way, Cabs are hard to get at peak times, Uber is way more expensive. Book ahead. Bar is ok to get an apero before dinner or a nightcap. Not lively at all. Food prices at resort are closer to Zurich prices than cheap Mediterranean eats; at least 20 EUR for a club sandwich, a G&T was 15 EUR.

Hotel was nice and pool area nice but nothing special and this does not feel 5 star it feels much more like a 3/4 star hotel. No shuttlebus into town. Breakfast was definitely not 5 star it was more 3 star as the hot selection was buffet style tomatoes, beans, rubbery egg and greasy bacon, then a poor selection of cold food. We ordered a taxi which did not arrive and girl on reception (glasses with brown hair) just kept saying its nothing to do with hotel if a taxi does not arrive, very rude and unhelpful. Will definitely not be staying again as much better hotels around.

Positively surprised by the hotel. Very well located (close to Palma) and in a nice surrounding with a beautiful golf (very much green), and even being a non golf player, was appreciated. The staff is very welcoming and took care of any needs throughout the stay. The pool is amazing and there are several ones which fits different needs, the spa is fair although the inside pool is a bit cold. The hotel is nice but the rooms could need some revamping. The restaurants are good but the service is very slow and faulty from time to time which is a pity. There were tons of bees and that was therefore difficult to eat outside. That should be solved as the terasse is very nice. The breakfast is the weak point and should be upgraded, the quality there is not at a five star level at all. A few days there is the right length, family and pet friendly

Very nice stay, with comfortable and large room, although the interior is a bit dated, it doesn’t influence the overall comfort - only small minus was a constant “buzz” from the A/C. Breakfast was nice and lunch options was very good and varied - service level at breakfast and lunch was a bit hectic at times, even when it wasn’t that busy, but always friendly. Dinner at both restaurants were great, and we really enjoyed both the food, wine and very attentive service - actually so much, that we didn’t bother going out any of our 4 nights during our stay. Pool area was nice, clean and very spacious, with plenty of available sun loungers and umbrellas throughout the day - we also liked the online menu and ordering option. Additionally plus for the children’s pool with water slides and for the onsite golf course, making it easy to combine fun for all family members!

What a great resort in the middle of a beautiful valley, just 25 minutes from Palma Airport. It fully deserves its 5 star rating. We stayed for 3 nights using Marriott Bonvoy Points as a Gold Elite member. We received an upgrade to a king room with a lovely view of the golf course. The breakfast was very nice with a great selection for all tastes. As we hadn't got this in our package the cost was €35 each. The pool areas were stunning, surrounded by established gardens. Sun loungers had nice padded cushions and towels were already waiting for you. All drinks around the pool were ordered via a QR code. List of signs around the pool not to use mobile phones but I don't think they thought this one out as you can't order food or drinks without a phone. We ate in the hotels main restaurant all 3 nights. The food was exceptional. Tapas but also plenty of other choices. Food and drink was expensive Vs other 5 star hotels we've stayed in but you don't have to buy it! Overall, a great stay and we feel certain to return.