Maroma, A Belmond Hotel, Riviera Maya

After visiting the Belmond Splendido in Portofino last summer, we were determined to explore more Belmond properties. Maroma exceeded our expectations. Every employee was warm, welcoming, and made our stay extremely comfortable and relaxing. The rooms were authentic and luxurious. We had an ocean front room, and every afternoon I swung in the hammock taking in all of the beauty surrounding after spending time on the beach. We will 100% be returning. This trip was a baby moon for us, and it was the perfect choice. Special thank you to Claudia, Sabrina, Alfonso, and Rafael!

The attention to detail at Maroma is like nothing you've ever seen. The staff treated us like royalty! Food and beverages were delicious, and the spa is out-of-this-world. We will return!

Maroma exceeded our expectations in every way: the service, the food, the amenities, the beach it was a perfect getaway. The rooms are gorgeous and comfortable… not to mention the luxurious linens and beds!! The setting is magical… understated luxury. And it’s all about the beautiful beach with fine white sand!! Can’t say enough about the attractive and warm service we received. It made our getaway very special!! And do NOT skip the spa!! What a wonderful escape!!

We visited the hotel two months ago. We had an extraordinary experience and decided to return. We did not think it could be any better. We were wrong. It was sensational! The hotel is in pristine condition, but it is the service personnel that exceeded expectations with obvious excellence. Every wish or desire is fulfilled with genuine pleasure. If I didn’t know any better, I would’ve thought we were the owners. We will return again shortly.

Just returned from 8 days at Maroma. This really is the most perfect hotel in a truly glorious location. Maroma is situated on a beautiful stretch of beach - the colour of the ocean is incredible. Rooms are fantastically decorated with local artefacts and furniture, many with superb ocean views. There are two excellent restaurants serving delicious food. In addition there are two further bars, offering glorious cocktails. What sets Maroma apart from any hotel we’ve ever stayed in is the staff. The service is, without exception, first class. All employees appear to enjoy their jobs, they make it their business to learn your name, they are professional and incredibly friendly. To name a few - Ricardo (for his brilliant service around the pool), Roberto (the incredibly talented mixologist making delicious cocktails at Freddy’s bar), David and Jorge (the exceptionally friendly waiters at Freddy’s), Oscar (a friendly face at breakfast) and Sabrina (our super-helpful Concierge). We can’t find fault with Maroma. The most perfect 8 days. We can’t wait to return in 2025.

Beautiful hotel, amazing food & beverages, well-appointed spa and the most incredible service ever. This hotel sets the bar at the highest level in terms of an overall 5-star experience. It feels like you are stepping back in time at this intimate resort. The setting is perfect with beautiful wide white sand beaches and turquoise waters. The 2 main restaurants offer a wide range of elevated options that focus on the natural local ingredients. Bambuca lounge serves well.-crafted cocktails, with first class service, in a setting that feels like old world elegance. The staff are the most gracious and attentive we’ve ever experienced. Across the entire resort - from the restaurants to the beach to your own personal concierge - you will be treated like royalty.. Our concierge, Sabrina, took care of every detail and went above-&-beyond to make our experience the most special in every way imaginable. The staff are constantly amazing guests with thoughtful surprises. We also had the pleasure of experiencing the Guerlain spa and were hosted by Rodi, Claudia, & Julie - what a gift! If you are looking for a big, bustling resort…this isn’t the place…but if you are seeking one of the most special, intimate, & luxurious experiences…get here as fast as you can!

Very good hotel, excellent experience of everything, very attentive to details, renewed fresh and clean. beach was cleaned every day, but all the beach nearby is dirty with plastic and sea****. in the ocean you face saucepan slipper plastic not very pleasant. excursions organized on a very good level, though rather expensive

My family and I stayed at Maroma over Thanksgiving week and could not have had a better experience. For context, we have stayed at highly-rated, five-star beach resorts in Maui, Cabo, Punta Mita, California and Florida. Maroma is--bar none--the finest beach resort we have ever experienced. We will definitely return. Each interaction with the staff, whether big or small, was marked with warmth, care and attention to detail. Our primary personal host, Carlos, was kind and attentive to every request, especially when we asked if the main restaurant, Casa Mayor, could prepare an off-menu, family-style dinner for us one evening. He and his team made a point to check in with us at least daily to make sure everything was going well and that we did not have any needs. Speaking of Casa Mayor, it is a wonderful spot for breakfast, lunch and dinner. The staff recognized us by name after our first visit and made a point to always have our preferred table ready when we entered (we never requested this). The servers had a level of attentiveness and intuitiveness that would normally be associated only with a 2 or 3 star Michelin restaurant--this at a casual, open-air restaurant. Often the all-day dining spots at resorts are boring, bland affairs, but Casa Mayor provides a premium experience at each meal of the day. The second restaurant, Woodend, is open only for dinner. The staff there were just as warm and attentive. The food was very good as well, but some people may find the menu a bit limited, as compared to Casa Mayor. This was no bother to us and we quite enjoyed our two dinners at Woodend. While Maroma has a nice pool, this is really a beach resort and fortunately the beach attendants are first class. Each attendant knew us by name and made sure that our chairs were set up with towels and chilled water at the beginning of each day. They made routine (but not intrusive) visits to drop off complimentary tropical drinks and snacks, and to make make sure we didn't need any other food or drink items. Once they confirmed that we preferred to have our lounge chairs in the shade, they watched the sun/shade line like hawks and swooped in to adjust our umbrellas within moments of the sun's position changing. We several times noted how amazing their timing was in this regard. Is it absolutely necessary to have this level of attention on the beach? No. But it is one of many small details that add up to make Maroma a top notch resort. As for the beach itself, the sand was cool to the touch even in the afternoon heat, the water was clear most days (aside from a couple where strong winds caused a bit of cloudiness), and the water temperature was perfect. I understand that sea**** can be an issue in the area in some parts of the year, but it was nearly non-existent during our November stay. The beach activity station provided complimentary wake surfing boards and paddle boards. Snorkeling, scuba, and Hobie Cat tours are available for reasonable

The hotel is extremely expensive and it is of course good, but it is the least good Belmont we have visited. There are not not many facilities and there are only two real restaurants which are ok but not amazing. It is very windy and some days impossible to sit at the beach as sand gets in your eyes and they do not out up the umbrellas so there is not shade. There are not nearly enough seats at the pool so on very windy days there is no where to go but back to your room. The staff are very helpful but again, everything is so expensive. There are no other hotels within walking distance to go to eat and the hotel wanted $250 dollars to arrange a taxi to the nearby town. Breakfast is over $100 per person and a coffee is nearly $20. This hotel is ok for two or three nights but avoid windy months!