El Dorado Maroma A Spa Resort - More Inclusive

Visitei o El Dorado Maroma com meu amigo por uma semana em janeiro de 2023. Acredite, este é o melhor resort de todos! Tenho ficado em muitos resorts com tudo incluído na área de Cancun/Riviera Maya, e este resort supera todos os outros! O atendimento é simplesmente incrível, desde a hora que você chega até a hora de sair. Adoramos absolutamente Manuel na praia, que nos cumprimentava todas as manhãs e saía conosco para nos ajudar a encontrar o local perfeito para o dia. Ele não apenas nos entregou nossas toalhas - ele as colocou para nós nas espreguiçadeiras ou na cama bali escolhida, depois ajustou o guarda-chuva para que pudéssemos ficar na sombra, como preferíamos. Ele então continuou nos verificando ao longo do dia e ajustando nosso guarda-chuva enquanto o sol se movia. Fale sobre ser mimado! Ele foi maravilhoso! Também adoramos o Pequeno D (Diego) na praia, que nos trouxe bebidas e nos fez sorrir - ele parece tão feliz por estar lá! Não posso deixar de mencionar a praia - é a melhor praia de todos os resorts em que já fiquei! Areia limpa e branca e tão poucas pessoas. Essa é outra grande coisa sobre este resort - sem multidões! É pequeno, tranquilo e relaxante. Tão pacifico! Se você quer um resort de festa, não é isso. Foi prefeito para nós! No geral, você não vai se arrepender se escolher este resort!!! Adoramos e voltaremos novamente, espero que em breve, e espero que com meu marido na próxima vez! Mal posso esperar para ouvir aqueles amigos maravilhosos me dizerem “Bem-vindo ao lar”!

We have been to Riviera/Maya Cancun over 20 times; The Dorado Maroma stands out as the sole hotel we have chosen for three separate occasions, all within the past four years. Despite being aware of the pros and cons, we decided to give it another chance, and we are pleased to say that it has exceeded our expectations once again. Although we knew that the rooms in the main building were starting to show signs of wear and tear and lacked an elevator, this time we were pleasantly surprised to be assigned a room in Villa 12 with an elevator and a stunning ocean view. One of the highlights of Dorado Maroma is the peaceful a**osphere. Whether at the main pool or the beach area, it never feels crowded, even when it's full. The best part, however, is the exceptional staff. We had a fantastic experience with Patricia, the hostess at Lima Limon. She always greeted us with a smile and was incredibly helpful and friendly. We enjoyed breakfast and lunch at Lima Limon, sitting on the outside patio, overlooking the ocean. The chef even accommodated my request for chilaquiles every morning, even though it wasn't on the menu. For lunch, we indulged in delicious seafood dishes, which were consistently excellent. For dinner, we tried the Caribbean, Mexican, Asian, and Peruvian options; some people may complain about the limited dining choices, but for us, it was more than sufficient. The drinks at the main pool, served by Fernando, were also a highlight. We had great conversations with him while enjoying the wide selection of alcohol and various beer options. Overall, we have no complaints, and we already miss Dorado Maroma. We hope to visit for a fourth time in the near future.

The property was beautiful. The room is very comfortable and nice and cool. Air-conditioning worked great & loved the room had a ceiling fan as well. The pool area was very nice, but the beach was spectacular very comfortable and the service was great! Breakfast was delicious, lunch was good and dinners were OK. Drinks were all very good. We would definitely stay at this property again and would recommend it.

Currently staying in this "5 star" property and our room is a mess. When we checked in it was not clean, our phone didn't work, tv didn't work, and our furniture appears to have been destroyed in a flood but is still in the room. Our light fixture has dirt all over it and we wouldn't consider sitting on the dirty furniture in the living room area. Service has been terrible when we checked in and asked for a different room. We have not been able to eat our meals at restaurants, which I don't think has ever happened to us before, and room service is mediocre at best. Don't stay here.

Absolutely amazing and beautiful 🥰. It’s always been my dream vacation to stay in an overwater bungalow and Palafitos did not disappoint. The beach was immaculate. The food was amazing. Our butlers, Fernando and William were incredible. Anything you wanted they would get for you within minutes 😊. The bungalows were incredible ❤️ I will definitely plan to come back again someday 😎

We visited El Dorado on the 15th April for 10 days and WOW, where do I begin?! The hotel itself is just beautiful, so picturesque and perfect. Small enough to be to get around but big enough you have your own space. The food, is incredible, the fact we got to choose what we wanted every single day, and it wasn’t a buffet was amazing. Mio was our favourite restaurant by far 🤤 THE BEACH - hands down the best beach I’ve ever been to. Barely any sea****, the staff work all morning clearing it, none stop. Fantastic. The white sand and blue sea, is breathtaking. One of the main reasons we will be back. Finally, the reason this hotel is amazing as it is, is because of the staff. The most accommodating, friendly and best staff we have ever had. I could name loads, but people who stood out to us were… Marco - he has the smoothie and healthy van near the beach bar, and he was incredible. He gave us so many ideas on trips to do, he made the best smoothies and never failed to talk to us or smile at us. He is an asset to the hotel, and so is the smoothie area!! Other restaurant / bars staff that stood out were… Leobardo at the beach bar Jesus mio restaurant Manuel on the beach Also entertainment staff are the best ever, big shout out too, Octavio, Alexander, hazael, Charlie, Alfredo, Chris. They did volleyball with us every day, and never stopped! Deffo a highlight of our holiday. I could go on forever, but honestly one of the most amazing holidays we’ve ever had and without a doubt we will be back. Robbie and Kate from England! X

We stayed at El Dorado Maroma for two weeks for our honeymoon in March 2024 and had an amazing time. All the staff here is incredibly friendly and attentive. We especially liked the entertainment put on by Octavio’s team: Alexander, Carlos, Christopher & Hazael. You could never get bored! Special thanks to Diego (Bar 24 & Papitos bar) who was the best bartender! We also enjoyed the healthy smoothies by Marco by the main pool. In terms of restaurants, all are lovely and would suit many tastes. Our personal favourite was Lima Lìmon for both food and service. Patricia and team go above and beyond for breakfast time. Julian Moreno was our favourite waiter, very friendly and helpful. Facilities wise, the beach is immaculate, with staff raking the sand and clearing the sea**** regularly. No molten hot sand here! The main pool and bar 24 pool are well kept with swim up bars. Our only “gripe” is that the other pool by some of the swim ups would benefit from bar service and more sun beds. It’s a lovely large pool but we didn’t use it often as you have to go into the main area for drinks, further than you think! All in all, an unforgettable stay and we hope to visit again!

Just returned from this Fabulous Beach resort. This resort is much smaller/personal than El Dorado Royale. I like the personal touch -- but missed the extra food/restaurant options. Beach was fantastic -- large area with softest sand imaginable. Bali beds available -- if you reserved it early enough. We did the Maroma Catamaran/Snorkeling tour -- and had a great time! Some Shout-Outs: Augustin: Manager at Papito's. He remembers you and has the friendliest personality. Enjoyed the Tequila Tasting/Education experience with him Manuel: Beach Service. This man doesn't know how to walk. He is always running to bring the best service Karen: Beach Drinks Service -- always available and quick. She kept coming all day! Marbel: Butler -- she was on top of it and addressed every need. David: Concierge -- very responsive. Ezequiel, Randy & Eric: Great service at Pappito's Cleo: Room Cleaning -- room was in great condition THANK YOU!