Usuário convidado
22 de janeiro de 2024
We have chosen this very good hotel because we stayed here before and were very satisfied then. The hotel still provides good quality and friendly service. It has been nicely renovated since our last stay. Modern and comfortable room. The food was delicious and the waiters were very friendly and helpful. It's located a little walk (some 8 minutes) from the gondola. With ski boots the few, rather steep meters to the main road and busstation can be a bit hazardous. There is a shuttle to the gondola though. Or you can hire a ski locker at the gondola at a 50% discount. One of the main reasons we came back to this hotel was the great wellness. Extensive facilities of very high quality and a cozy zen atmosphere. Here, unfortunately I have a negative remark. Although the sauna regulations (which are hanging in the wellness area) state that the use of electronic devices is prohibited (as in every wellness!), more than half of the guests were using their phones or tablets (inclusive ringing phones). For me it felt very uncomfortable, for obvious reasons (privacy, peace and quiet). When I approached some people, they just didn't care and kept using them. I spoke to the reception about this and they just said that they couldn't do much about it. So I asked for a compensation for the fact that I couldn't go to the wellness anymore because I was uncomfortable with it. Never seen or heard about it anymore during our stay and at check-out. On this point I think the service is very unprofessional . I hope that they take care of this issue. Otherwise, we unfortunately will never return to this very good hotel.
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