Usuário convidado
1 de julho de 2023
Location is good. It’s close to ferries  and restaurants.
The amenity is must-have things such as hairdryer, mug, glass, coffee, kettle but no drinking water.
However, the unacceptable thing is that there is a stranger man using keycard (from whom???) and entered my room while I slept there. Luckily he went out of my room and asked is the issue solved? But actually I never reported any issue. this is 4 night-stay and this shocked event was on second date.
I ask reception to check the camera and he promised will get back to me with detail. However they don’t. No official apology from hotel and no update until I check out. I asked reception upon check out but advised no idea and depend on management team, maybe a mistake from the team about keycard? This is ridiculous for their actions and how professional they are. I do not recommend this hotel as they did not care guests at all. If that day is a th ief , I can’t imagine!!
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