The Snooze Hotel @Marine Parade

Especially thank you service staff name ICE,she is helpful person as I would like to check out late a bit. The location to Changi Airport is quit near, therefore I have choosing this location for overnight purpose. However, 3 star can’t expect so much. It’s very small room, if have two luggage no enough space. It’s have coffee shop and some restaurant nearby. You don’t worry at night no food.

The Hotel is kinda funky. The rooms are tiny but clean enough. It's good if you just need a place to sleep. And on reception was the knowledgeable and helpful Adeline. We enjoyed our stay.

I had purchased a hotel room upon landing in Singapore at 12:30am. The platform and the hotel's respective website didn't allow me to book a hotel from the 13-14 (only 14-15 available) on the booking engine (likely due to being after midnight), and I arrived to the hotel and the receptionist told me she couldn't allow me to check-in despite already paying for a hotel. I had a flight I had to leave for 7am, and at this point, it was 2:30am or so. The receptionist told me, she could call Trip.com on my behalf to "see" if she could authorize a refund or modification but only AFTER I purchased another full night at a much higher rate without guaranteeing I wouldn't be paying 2 nights for a 4 hour rest at best. It was horrendous hospitality and customer service, and to be honest, poor business as I travel a great deal to Singapore and was looking for a nearby airport option to frequent 3-4x monthly, and this business will never get another penny from me. Don't stay here- hospitality was far from kind, understanding or welcoming and quite rude.