Dee Othman
15 de fevereiro de 2024
This is my fourth stay and will be my last stay at Grand Mercure Roxy Square. Upon check in, I smiled and said “Wah nice layout and change” Then a front desk officer named Noorain just said “Check in?” I quickly showed my booking ID and gave my identification card and the front desk asked me “How many people staying in?” I mentioned just my husband and my small children in which she quickly interrupted me and said “I need all of their I.D” I asked again that the booking is in my name only and which she quickly said “No, I need their ID” and just looking at the screen. I texted my husband who was in the car and he came over to pass his I.D. My husband had asked Noorain that we have stayed here many times and there was never an issue, Noorain mentioned loudly that this is a new system, so my husband also said if it is a new system, how do you keep track of previous hotel guests and she said “Im sorry this is a totally new system” and then very loudly said “ THEN THE STAFF LAST TIME WAS THE ONE WHO DIDN’T RECORD”
I was taken aback of how quickly the front desk changed her tone, I had asked her where do I write down all my children’s particulars, and she just pointed out to write the sensitive information on the top blank space part of the hotel form receipt. Not wanting to ruin my day, I just complied and just took the room key given. It was a very unpleasant feeling the whole day of staying in on the eve of CNY. And It made me believe I had been profiled to be treated like that.
I have receipts of my past stay and receipts of good review of Roxy Square previously, I love the location and I teach around the area, so it was convenient for me and my family to unwind. Unfortunately, this will be our last stay. I love the upgrading of the hotel, and I wish you success Mercure Roxy. Here is a disappointing goodbye.
Traduzir