catarinascruz
6 de outubro de 2023
Awful experience. On the first day, they left us waiting at the pier for half an hour before they picked us up even though we told them in advance. The bed sheets were stained, we had to ask for them to clean our room everyday and give us water otherwise they wouldn’t and every time they came really late, they would only provide 2 bath towels and no face or hair towels. The restaurant is one of the worst in the area and the breakfast is really poor, they only have bread, butter and omelette or fried rice you can order. They say they accept card but in the end they say it doesn’t work. On our last day, they woke us up at 8:30 to ask when we are leaving even though the check out was at 12:00. At 11:30 they came back to remind us again that we have to leave at 12:00 even though the hotel was almost empty. They told us they can buy book tickets to phnom pehn for us but let our friend leave the island and didn’t even give him the bus ticket. If you’re looking for a quiet place to stay, this is a good hotel. Apart from that, I have nothing good to point out. The staff is nice, but then again, everyone in Cambodia is.
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