Usuário convidado
6 de janeiro de 2024
One of the worst thing you can do to customers is lying to them. It was confusing with booking. Didn’t make clear. Booked a villa with 2 bedrooms and end up getting 2 villas with 2 bedrooms. Found out when checking in and non refundable. Front desk said he’ll look into it and see what he can do. Customer service said I need to cancel that reservation in order to clarify I don’t need the room and easier to deal with refund if possible. 2 days into stay, got words from them that owner ok to give me back 50%. I can get the refund back to my card and or deduct the restaurant bills. On last day, my sister came to meet me for dinner. I told them they should just stay the night and see angler wat in morning. Told them to come check my hotel and ask them if they like it if any rooms avail. They charge them for the room that I paid for already, and then when I checked out, they said for me to pay for the bills from restaurant separate and that the owner will refund the 50% separately to make it easy. Never got the refund and they are not responding. I hate supporting places that lies and do this to their guests.this breaks my heart as I’m Khmer and I want so much for my people. On a side note here’s the pro and cons if you still choose to stay here. Kinda hard to find. And google map will direct you into wrong entrance. The place is build aside the sewage canal. The place is nice when you get in. All that green however are grown in swamp water. Mosquitoes mosquitoes mosquitoes!!!! You would think that they would have mosquito nets in each room, But this is not the case. All the boardwalk planks are old and you will trip if you space out and not mind your steps. Extremely poor plumbing, and our toilet keeps unclogging. The food is expensive but not good. It’s not so bad where you can’t eat it but definitely catered to foreign travelers unfamiliar with good Khmer food
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