PROS: Good service (Reception only, not the restaurant).
+ Quite location away from busy pub street but still quite close.
+ Great service from service manager Mr Ny and Mr Thom (I think that's his name)
+ Mr Ny was very professional and quick to apologise and offer solutions to whatever issues guests encountered.
+ Mr Thom smiled a lot and was very proactive in helping to carry luggage.
+ *Most* of the staff at reception greet you warmly when you leave or enter the hotel.
CONS:
- Limited food options nearby but that of course, is the tradeoff for being in a quieter location.
- Supposed to be a non-smoking room but room 208 had a lingering smoke smell. (Quickly changed to room 406 thanks to helpful Mr Ny).
- TV in both rooms were very unresponsive to the remote. You have to click several times and at a very particular angle just to change channels.
- Body soap and shampoo in large dispenser had a bad smell. It was obviously not changed for a long time.
- No hot water in room 406. It was however, quickly fixed by kind and helpful Mr Ny.
- American breakfast comes with 2 eggs. I asked if it has to be 2 eggs of the same type or can we choose 1 each of different types (e.g. scrambled and poached which I ordered). Waitress said both are fine. Order came and only had 1 scrambled egg. Raised the issue to another waitress and no apology, just said 'Oh, you want *another* poached egg' when I didn't even get 1 in the first place. Eventually, the missing poached egg did come but the experience was unpleasant.
May visit again if they fix the above issues.
Excelente
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