Usuário convidado
17 de agosto de 2023
We stayed in this hotel during the August and we had very negative experience so we are sure that we will never come back to this hotel. The rudeness and arrogance of the restoran managers was unbelievable. The way they speak with guests is worth questioning their employment status. The final rudeness was trowing us out from the restoran were we came 10 min earlier (12:20) before restoran is “officially” open at 12:30 (even we explained that in 10 min we need to leave hotel and go to the airport). We said that we want to take just some fruit and choose from the food that is already prepared (most of it was already prepared), but they didn’t allow us to eat even we regularly paid this meal as a part of all inclusive service. During the conversation, the manager’s attitude was highly disrespectful. As we had paid lunch (we arrived on the dinner), we said that in that case we should get the lunch box, but he told us that they don’t do that in this hotel, and that we can use snack bar. We went to the snack bar and saw that snack bar is closed and starts to work at 12:30 (even the lunch is what we paid). At the end we went to reception and spoke with reception manager, and that lady was very nice and tried to fix situation and explained that we have right to the lunch box and that they can prepare something for us, but that was late as our agency already came to pick us up and drive to the airport. Besides that, indoor pool was dirty that you couldn’t swim, elevators have been a few days out of service, very often door keys stop working so you have to go to the reception to get new keys while elevators are not working, sun beds are next to each other on the beach so forget on any privacy that adults hotels usually offers, the beach is shared with other regular hotel, so you will have adults only experience only in hotel, to go to the beach you need to go over the terrible smelling street, the sea is clean only in the morning hours in that area, but the beach is full of rocks, so water shoes are the must (not only on entry, in depth water also, so while you swim you can hit the rocks as water is not see through in Turkey), but for all that I was able to find some justification. However, rudeness and arrogance is something that is unacceptable in any hotel, especially in 5 star hotel for all inclusive service. If you plan to enjoy in your vacation, choose some other hotel.
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