Zemi Beach House, LXR Hotels & Resorts

We would go back to Zemi in a heartbeat. The beach is unreal, the food was all delicious, great drinks at reasonable prices, the rooms were huge and clean. We were in a garden view king and we’re surprised even that room has a nice ocean view from the patio. The staff were all super friendly and helpful. We loved the fact there were plenty of chairs at both the pool and beach even though the hotel was sold out over new years holiday. One thing to mention is the hotel is built on a bill so there is quite a steep walk back to the room if you are in building 3 like we were. Would highly recommend Zemi to anyone.

We leave tomorrow and couldn’t be more please with our stay. The attention to detail was impeccable; from arrival, beach chairs, massage, and dinner. It felt like the staff to guest ratio was high and everything was well maintained. Very pleased. Only miss was supposed to have fruit and chocolates upon arrival for spouse’s birthday which they could have easily rectified once they were told, a little unfortunate, but made up for the error with customer service throughout the stay. Highly recommend the couple massage and dinner at Stone. Well trained and friendly staff. Top vacation, will be back.

Zemi would have gotten 5/5 if it weren't for a few things that detracted a bit. First, the good. The resort is beautiful and the beach area and pools are amazing. This is easily the most beautiful Hilton resort I have ever been to. The breakfast restaurant is in the perfect location and it was so nice to have breakfast on the beach. Our room was very large and even though it was garden view, the view was beautiful of the adult pool, the grounds and in the distance, the ocean. The beds were comfy and the shower/bath were great. The gym is very decent for a hotel and the little lap pool is great if you want to swim some laps. The setting couldn't be better. People rave about the service and I found it to be a mixed bag. The lady who serviced the room was lovely and efficient and did an outstanding job. The front lobby team was responsive and very good as well. The staff in the restaurants were hit-and-miss though. We waited every morning for a table for breakfast while they had to set things up. They always seemed very put out having to add 2 place settings to the tables that were set up for 2. Orders were forgotten and were very slow, and some of the serving staff seemed very annoyed to have to bring out drinks that we ordered. It was a bit strange. Other serving people were so great, so it is really just a mixed bag. The other annoying thing was that when we checked in our room wasn't ready (we were a little early but they also knew we would be there around 3:15 and to make it great, the room would ideally be ready). Still, that is fine. What was odd is that the bellman took us on a tour of the resort which really just meant that he took us directly to the restaurant and seated us, so we were expected to get food or drinks. I would have far preferred just being left alone to lounge by the pool, but he was very clear what we should sit and order something. Or was 3:30 pm. We didn't want anything so got some fries and another snacky thing. $50 later our room was ready. The food at 20 knots was expensive and very average. The food 100 yards up the beach at Gwen's was much better, and a little less expensive (with the same view). Actually the food away from the hotel was much better than at the hotel. Blanchards is fantastic. We just did the Blanchards shack and it was the best food we had on the island. Gwens is also fantastic and worth the little stroll up the beach. The people at Gwens are also the nicest we encountered on the island- super relaxed and happy. None of the "bad" things were really bad. They were just a bit off and unfortunate for a place that could very easily be perfect. The hotel itself is incredible and most of the staff is too. Just a few oddities.

I don’t arrive at Zemi until next Saturday & already their customer service has blown me away. They made all my dinner reservations. Answered my questions promptly. Inquired about arrival & transportation. Starting like this…. Wow. Will let you know how the trip goes.

My friend and I were having a late lunch at Zemi. A gentleman, who I later found out to be the Assistant General Manager passed, met my eyes and continued walking without a greeting. What compounded his dismissive attitude was the fact that I raised his poor hospitality behavior with the server who I saw speaking with him. He again looked at me, dismissed me and moved on. Hospitality 101 was definitely lost on this gentleman and he should expect the same behavior from his staff. Where do they find these people who cannot extend a simple greeting to guests. While this may not seem major to some, it tells me alot about the quality of service I will get from a property.

The resort and service were spectacular, however I wasn’t pleased about the major loud construction noise all day, every day. There’s a large construction project taking place on the adjacent property. The constant noise lasted from appropriately 9am - 4pm weekdays. The side of the resort opposite the construction site was best area to stay for muffling the noise. I may return because the resort and staff were great. But I wouldn’t stay there unless I could confirm construction was completed. I’m shocked no one has mentioned this in any of the reviews I’ve read.

The Zemi Beach House is by far the nicest resort we have ever stayed at. The View is spectacular. Beach is pristine.No reason to eat off property the food is exceptional. The staff was so helpful. Prior to arrival Janelle helped organize everything for us. Ferry to booking dinners.Was so happy to meet her. Always with a smile and ready to answer any questions. Managers on site and friendly to everyone. The spa is worth the visit.We both had 2 massages each. We are going again this November and counting the days.If I could i would give higher than 5STAR.