The worst hotel experience on this trip. I booked three rooms, two standard rooms and a triple room. The front desk called me at 6 pm and asked me what time I would arrive. They said there was a problem with the standard room and asked us to cancel the reservation. I didn't react to the first call. Later, I hung up the phone and saw that it was already this time. It must be difficult to book other hotels. As a result, Ctrip saw that there was really nothing to choose. After a while, they called again and asked me what time I would arrive at the hotel. If I arrived late, there would be nothing to do. I said what I did in the morning. What time did you tell me that I couldn't stay? She said it was okay and you could rest assured. Later, Ctrip called and said that it had been coordinated and you could rest assured to check in. And if there were any problems during the stay, find Ctrip and they would actively coordinate. This is still reassuring. Anyway, the first impression was not good. When I arrived at the hotel to check in, it was this front desk, which was particularly slow, but after the handover the next day, another front desk was still very active and spoke and worked very happily. The hotel uses a card to take the elevator, which is very inconvenient. Especially when there are more than 2 people staying in the room, if another person goes down and comes back up, he or she has to ask the security guard to swipe the card without a card. I suggest this be improved.
Muito bom
34 avaliações