Usuário convidado
1 de abril de 2024
I booked in for 2 nights at the Woodville Palace as its sense of faded charm looked appealing, though in reality it is more faded than charming! The best thing I can say about it is that the service staff in the hotel were lovely. The problem came at checkout. I asked for an invoice at the desk but was told that I would have to look at my account on their portal as they do not print invoices. In fact, the portal information was inocorrect as it showed only the 2 nights' accommodation and not meals/drinks - and 2 weeks after my stay it has still not been updated. I presented my credit card and after a few moments, the woman at the desk tore off the piece of paper that had been produced by the machine, screwed it up and threw it aside, telling me the payment had not gone through. Concerned that my card was not working, I presented it again and was relieved when the payment went through. When I got home, I checked my credit card debits on-line, and realised that in fact the payment had actually gone through twice. Assuming this to be a genuine error by the hotel, I emailed them with a screenshot of my account, and the next day received an email stating 'I will look into this and get back to you.' A few days elapsed and I heard nothing more - and in spite of further emails to Woodville Palace I have never received any further response. I slowly realised that the duplicate payment was not an error and was taken with full intent by the hotel. Their lack of communication and no attempt to make amends make the situation clear. I have subsequently read other Tripadvisor reviews which make it apparent that I am not the first to have been subject to the same shameful behaviour. The good news is that I raised a dispute with Mastercard and they have refunded my overpayment and are dealing with Woodville Palace. I also contacted *********** who, with the evidence I provided, have taken action by removing Woodville Palace from their booking system. This is a laudable response by them! I have also sent a report to the Himachal PradeshTourism Development Corporation, who regulate hotels. With such contempt shown towards guests, this hotel does not deserve the custom of visitors who, like me, are left with memories of a disappointing stay, the horrible realisation of being deliberately defrauded with no acknowledgement from the hotel, and then having to sort out the repercussions. My advice: AVOID!
Traduzir