Usuário convidado
12 de abril de 2024
This is regarding my stay for three nights (March 14th, 2024 to March 17th, 2024) at the Heritage Club – Tripura Castle, Shillong. I think it is a very good property. The pan Asian cuisine is very good. Unfortunately, the room that I got (Deluxe Room --- No. 104) was wanting in ***y aspects, some of which I share here. This is particularly notable since we are senior citizens. 1. The bed has only one side table (Pic-01). At our age, each of us needs a side table. 2. Either the fridge works, or the kettle. There is only one socket and the other plug is lying on the floor (Pic-02). 3. The narrow space between the bed and the support pillar makes it difficult to go to the washroom in the middle of night when one is asleep, without the fear of stumbling due to the step because of the unusual split-level flooring (Pic-03). 4. The plaster on the wall (Pic-04) --- I do not think I am happy to pay this kind of money for a room with such maintenance. 5. The broken leg of the bed (Pic-05), which did not bother us, and which we could see only because of the split-level flooring. 6. The floor of the room on the upper level, where the bed was there, had a clear slope. My request/suggestion to the property is they should do not assign this room to anyone without attending to the above mentioned. I wrote to their CEO, got an apology from them, but I would not like other guests to suffer the same problems that I did. While the staff is cordial, they do not revert….anything that you ask for is responded with a big smile, and that is the end of it. If they are unable to heed to your request, they do not think it is important to revert. An example: to cater to all kinds of guests, they have in breakfast, amongst other things, paratha and sabji….which is very Panjabi. AFAIK, this is generally accompanied with curd, which they did not have --- worse, on enquiring, the lady said she will ask and return, and never came back :-).
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