zadora79
22 de novembro de 2023
Another disappointing Serena. Carpets were dirty, bathroom smells, restaurant staff not friendly or welcoming - felt like we were a bother. Electricity iffy, heated by a portable heater which fell over but fortunately we were still in the room. Bathroom light did not turn off so had to sleep with the door closed and leaking light. Shower was like a faucet - water trickled out straight down. We told front desk but they didnt do anything. Warm water in shower at a premium. Needs to run for a long time. The TV came on at 6:30am waking us up. We had not set it for wake up or such and it came on again unprompted later. Very surprised that Serena has this hotel as it is not what I would expect from a Serena. Again not sure why people are rating the hotel as a four star as it is not that by any standards. Even in Pakistan it would be a three at best and in my view, really stretching it.
Traduzir