Hotéis Novotel em Shenzhen

樓底很高，空間感很舒服  I recently had the pleasure of staying at [Hotel Name], and I must say, it was an experience beyond compare. From the moment I arrived, I was greeted with warmth and professionalism that set the tone for my entire stay. However, it was the exceptional service provided by Miss Jossce that truly made my visit unforgettable. Miss Jossce's attention to detail and commitment to ensuring guest satisfaction were evident in every interaction. Her smile was as welcoming as a warm hug, and her knowledge of the hotel's amenities and surrounding area was invaluable. She took the time to understand my preferences and tailored her assistance accordingly, making sure my stay was not just comfortable but also personalized. One particular instance stands out in my memory: I had mentioned a specific dietary requirement during my check-in, and without prompting, Miss Jossce ensured that the restaurant staff was well-informed, resulting in a delightful meal that catered perfectly to my needs. This level of proactive care and consideration is rare and greatly appreciated. Furthermore, her responsiveness to any queries or requests I had was prompt and efficient, making me feel truly pampered throughout my stay. Miss Jossce's dedication to her role and her genuine passion for creating positive guest experiences are a testament to the high standards of service at [Hotel Name]. In conclusion, my stay at [Hotel Name] was nothing short of excellent, largely due to the outstanding service provided by Miss Jossce. Her professionalism, kindness, and attention to detail made my visit not just a stay but an experience I will cherish. I highly recommend [Hotel Name] to anyone seeking a blend of luxury, comfort, and impeccable service, and I look forward to returning soon, hopefully with the opportunity to be served by Miss Jossce again.

Premium location. The hotel is located in the heart of Shenzhen . Cool staff , very welcoming , Got an upgrade from the with a wonderful large room and bathtub with a splendid view of the city 🌆. Enjoyed the stay , the breakfast and the meetings I had at this facility .

Fantastic room view. Nice staffs here with smile. Highly recommend this place. Good location and easy to get it. Nice trip ever.

The hotel was shown as a 5 stars but I don't think it deserve to be a 5 stars. It's Old, water pressure is low and hard to adjust to the right temperature (it would either be really hot or cold). Wall paper was partly ripped. Bathtub wall has black spot (can't confirm if it's just dirty or mold) The overall property is not bad on the outside. It is on the boarder of HK and SZ, so it's good location if you wanna be close to HK. But note the road going in would be jammed of u are going in and out before the boarder close. Overall all, I would not recommend it as a 5 star hotel.(Unless everything else is booked) Maybe as a high 3 star. With current price I can find better place to stay in the mode center SZ area. Room stayed sees a little HK area ( it honk it is HK across the creek)

Excellent location, nice big rooms, great breakfast… but what made this hotel stand out was the service. It was my dad’s birthday and they arranged for a cake to be ready for him when he returned in the evening… what a lovely surprise! After checking out, I left my luggage for safe keeping, but I lost the ticket when I went back for pick up. A big shout out to Zoey and Richard at Hilton for helping me out and I was able to reclaim my luggage really quickly and without stress! The only negative I have to say was that I purchased the afternoon tea and happy hour package, but the afternoon tea was just some ham sandwiches, fruits, cakes and drinks on a “help yourself” system. Not quite the 5-star quality I expected. I will definitely come back but will only go for the breakfast option as that was really nice.

We are very happy with our stay. The room was high floor, spacious and new and has marvelous view. We can see the light show on the buildings at night. Special thanks to Paul Wong for arranging such a lovely room for us.

Situated at the CBD of SZ, The Ritz Carlton provided us with a remarkable memory for our celebration for anniversary & happy birthday. Special thanks go to professional staff including Annie Fu, Erick Lu, Kylie, Molly, Mark, Jimmy, Mandy, Fiona, ... etc,,who took care of our stay. The cheerful day started from the “birthday cakes rain” in WeChat from Annie😄 Facilitated by her, the room was upgraded to a spacious room with interior celebration decoration as well as the stunning view of the CBD. The room setting was comfortable and the services at the club lounge on 26/F was excellent! We love the bathtub with LED TV by the window. Through the relaxing but cool staycation, we enjoyed 5 meals at the Club lounge on and a buffet breakfast on 2/F. We got great time too at the pool, sauna, & gym room, and surprisingly got a tasting cocktail at the lobby at 6-7pm. Erick was also another one key person of our amazing customer experience 😊 He is decent, humble, presentable, and friendly. The overall customer experience / journey of this stay was fab! It would be great if the hotel put more effort on general dining food taste & hygiene standard (especially the buffet restaurant Flavorz on 2/F), as well as upgrading the architecture maintainence (especially the lobby lounge ONYX on 1/F and partially in the room) which is generally ageing. Could also consider if replacing the traditional toilets as the advanced auto e-toilets in the washroom of the room. We like the staff services most and would definitely revisit again!

Upgraded room and birthday cake for birthday celebration. Breakfast extended to 10:40am as we overslept. Great service!