The hotel location is close to the subway exit B. Although it’s a bit far from the city centre, in our opinion it is still quite convenient.
Cleanliness is great and we were thinking of coming back. Unfortunately we were greatly disappointed by the 7th floor cleaning lady. She showed a very unhappy face and rudely teased us “if all customers are like you, asking for some more water, it will be a disaster” when we asked for only a few more bottles of water (where we needed it for a medical reason). This made us feel this hotel doesn’t have good hospitality.
We have reflected this issue to the reception during check out who constantly begged and pestered us to give them all 5 stars for the review.
If you actually wanted return customers and weren't just begging for five star ratings, hopefully customer service will improve in the future so that you can earn a well-deserved five stars.
Also, when we checked in we asked for non smoking room, the reception guy assured us the whole hotel is smoke-free. However, for the second night we stayed, where someone moved in the room next to us, they smoked in the midnight and it somehow got into the ventilation air conditioning system and our room. It was very unpleasant but we didn’t complaint as it was in the midnight and we were too tired. Also we found it is not a smoke-free hotel (see photos).
The hotel rooms are 4-7 floors, they provide ear buds as it’s close to the busy road. Ask for higher floors if you are light sleeper. We didn’t use any amenities so can’t comment and give it a 4 star.
Traduzir