Mandarin Oriental, Shenzhen

盛名之下其實難副，可以做得更好！ 首先是酒店電梯的安排，到大堂就要先從地庫坐兩次電梯，中間還要經過室外走一段路，辦完入住又要坐電梯到入住樓層，很不方便 其次是酒店的早餐，地方小不説，出品也是差強人意，不但品種少的可憐，品質也很一般 再次是服務員的素質真的一般，還出現了認錯房號按錯門鈴的情況 最後，管理流程很混亂。舉個栗子，減免停車費時，明明在入住的時候已經留了車牌號碼，但開車出去打電話報備的時候，又要我報了一次車牌號碼

服務員磨磨唧唧的，早上吃個早餐去餐廳，領確實有人領進去了，點餐的時候給我菜單然後説有事然後後面確實來了個人，但是跑去給我後面的人點餐我們等半天沒人搭理，説實話還沒有之前住的君臨舒服差評

這酒店很新，但是體驗很差，服務很差，管理很亂，非常摳門，這酒店害怕客人佔酒店便宜的心態；看到網上好評才來的，估計刷的，從來沒有住過這麼差的五星級行政房；原本訂了豪華酒店，後來到酒店升級行政房，帶行政禮遇的；先説説它的行政酒廊，有行政禮遇的一般可以在這下午茶和晚餐簡餐，這裏環境很一般，吃物品種非常少，而且服務不好，叫了東西等很久，而且非常摳門，東西都是一點點的上，連紙巾都是一張送過來的；再説早餐，選擇品種基本就是中西結合的自助餐，可選品種也是少之又少的，能吃的就是中式麪點與西式的煎蛋包點等；來説説房間吧，我訂的是行政大床房，説是有76方，其實大小連萊佛士60方都比不上，好像很狹窄的空間，房間的酒水與零食還要收費，我在五星級的酒店有行政禮遇從來沒試過要收費的，這酒店就是摳門；最後説泳池吧，環境不錯，但是不實用，很小，3泳道都算不上，一開始説要預約，後來我預約上了，但是去到很多人在遊，我問服務員什麼回事？不是説按人數預約，但是他們又説都是酒店客人就可以遊，那我納悶了，這樣早該告訴我，讓我不用白等3個小時，等到自己預約到的時間才來，浪費我時間！

房間有味道

Good location and supper good service thanks to Christina and aries kyra Lynn. Will definitely come back next time

Excellent service and amazing room! We love everything and will for sure come back! First of all, the location is great, just 30mins to HK border, and they have a cross-border HK-SZ Bus nearby. The service is excellent, from the warm-welcoming from Nicole at the check-in, to Alex, who introduces us the room was so sweet and cheerful. We dinned at two restaurants and restaurant manager Robin always remembers us and chat with us, even in the morning at breakfast, it felt like home! My parents was in SZ and came visited, Rose and Bonnie arranged everything for us at the MO CLUB! Bravo! The bed is comfortable and the room is stylish and very quiet. Kelly at the Spa was the sweetest. She always ask for our needs, suggested us some amazing treatments and at the end gave us a SPA Gift! We are Fans of M.O.!

Ok I got a lot to say about the Mandarin Oriental Shenzhen - a hotel with luxurious amenities but lacking basic breakfast provisions… Dyson hair drier, toto washlet, glass bottled water are all under expected. MO shenzhen used very highend sanitary fitting brands, reliable and taken very good care of. I am very picky on sanitary fittings and cleanliness and I have not noticed any issues. Kudos to the housekeeping team. One must understand what sets MO apart from other hotels is the impeccable attention to details. Its interior design is far superior to other Shenzhen hotels. If you are architecture fan and are tired of the substandard detailing in other Shenzhen hotels please do try MO shenzhen. Now… the problem for me was with the breakfast. It occurred to me that MO focused way too much on cantonese food and was probably swayed by foreigner’s perception of what “oriental culture” consists of. Granted that the food was of high quality - good sauce good ingredients. But it is rly rly rly basic to provide rice. In every top hotels I visited around Asia, I never had to miss fried rice. It was very dissimilar experience in MO compared to Ritz carlton I stayed few weeks before - who probably had 3 times more variety of offerings. I wouldnt hesitate to pay extra if there was a better breakfast offering - as many would understand that this is just attitude issue. The greatest hotel service in Asia. MO group is known for this and I cannot agree more. I knew of this ever since many years ago when I was in Guangzhou MO next to Taikoo. Overall, as said earlier, MO shenzhen gave me mixed feelings. I am astounded by the cleanliness, detailing but I cannot hop on the MO Fan boat yet because of the breakfast. Aiya!

Nice room and good see especially thanks to Christina and Nicole

The hotel locates in a very convenient area with direct access to a shopping mall and various resturant options. The room setting is also very nice and enjoy the stay very much. Receptionist Christina is very knowledgable and professional & Super helpful. We're planning to go to Kong Disneyland with my family. she is super patient to help us how to buy tickets as well as recommended many interesting places for us where we can enjoy our trip.And her rich knowledge surrounding hotel also pointed us good opinion to have a good meal & drink so that we can spend a very wonderful new year. I have travelled lots a year and this is the best hotel I stayed. I'll definitely share my experience to friends and colleagues and recommend the hotel for future stay stay in Shenzhen.Once again thank you Christina you made my day for this trip.