Crowne Plaza Hotel & Suites Landmark Shenzhen

My wife and I stayed for 2 nights from March 30, 2024 to April 1, 2024. This hotel is rated 5-stars and I think it is appropriate. A truly 5-stars hotel. From the moment we walked into the front lobby, checked in at the front desk and opened the door to our room, it was a happy "feel good" experience. The room was clean and spacious. It comes with executive style rosewood furniture. A very big desk to use my laptop. The bathroom is big, comes with both a bathtub and shower stall. (See attached pictures) It has a security safe. Lots of closet space and drawers to unload our clothings. The buffet breakfast was very good, lots of selection, has Chinese Style and some western style breakfast. A special mention of front desk staff, Oded Hu who has gone the extra mile to assist me to all my needs. He knows that I am from Hong Kong and cannot understand Mandarin. He tried his best to use Cantonese to assist me. He informed me all the potential good restaurants aound the Hotel for lunch and dinner. He provided a map and direct me to all the attractions to see around shenzhen. He showed me how to navigate the Metro subway lines to get around the city. I mentioned that I couldn't access google map (which I am familiar in Hong Kong), WhatsApp and Gmail. He then put me on a hotel floor which has Vpn, and this enble me to get in touch with all my friends and relatives, and update my Facebook. This is truly excellent customer service. Thank You.

Very good location, walking distance between Lao Jie and Guo Mao MTR. The hotel staff from the reception, to the restaurant and room making are very friendly and helpful. Breakfast is very nice. Room is very clean.

Great location with lots to do within walking distance. There is a great little craft brewery right across the street (Richcraft) and a bbq place with a nice patio just down the road. If you don't have too much luggage, you can even walk from Luohu port exit. It is a busy area and you will hear some horns, but some white noise will drown that out. The pictures of the room are for a jacuzzi room as the hotel was kind enough to upgrade me. The rooms are a bit old but the furniture is in great shape so it is a very comfortable stay. A little disappointing that the television is not viewable from the bed though. Breakfast is good and there are western and chinese options. Sadly I never got the chance to try the pool. The only issue I had was during check in. The initial room had an issue with the hot water for the overhead shower which I discovered when taking a shower. I was switched to a new room but it smelled of cigarette smoke. I was then given a third room but it needed to be cleaned. I went out to run an errand and when I came back, the person who I had initially spoken with had gone out for dinner and no instructions were left about the room. I was given a fourth room but when I went to inspect it, it was a different style. When I went back to the lobby, there must have been communication about the third room as it was then arranged for me and everything was fine. The stay was then very comfortable but it was initially quite frustrating that I had to repack my luggage and go through four rooms. The final note is the room came with a 100 yuan voucher for the restaurant but it was difficult to understand how to use it. I ended up not using it. There was a cafe/bar on the main floor. It would have been more convenient if the voucher could be used there.

Nice hotel and very well maintained. Location is pretty decent with a short walk to shopping malls and walking street, food street. Food at the Executive Lounge was reasonable, breakfast was quite decent as well. Service was also quite good but can be improved. Nice touch with the service robot delivering items to the room. Hotel is worth staying when prices are reasonable.

Overall, services provided by Crowne Plaza, Shenzhen are outstanding, particularly thanks for the friendly and helpful assistance of front desk staff 小田and 余森鹏。

What a great service team. Everyone I met in the hotel are so dedicated. Special note to Linda at reception, the young gentlemen and bellhop who chatted with me in the lift and the lady at breakfast who helped me get my coffee. You guys are all exceptional

I have travelled to 130 countries as a business traveller. For me Mr Peter Wu has been one of the best hotel managers. Straight from the moment my wife and I stepped in to the check out. He has been a perfect host. We extended our stay from 1 day multiple and I am planning to use Crowne plaza For all my future travels in Shenzen.

Gary service very good. He is super helpful boy. Thanks for his assistance. We will come back again