UrCove by Hyatt Shenzhen Bay Nanyou

Location of the hotel is just a minute's walk from Exit A of Nanyou Metro Station. Lobby is on the 40th floor while guest rooms are from level 36 to 39 with laundry facilities at level 36. The room is clean and spacious enough for 2 adults. It is nice that they have the wash basin, toilet and bath facilities separated so one can still use the toilet / wash basin when another person is taking a shower. The room is well lit, equipped with charging ports including USB ports and other modern facilities. The receptionist Zhou Zhou is very friendly and helpful. She gave us useful information e.g. how to get to the nearest mall and suggested nearby tourist attractions. She is very responsive when I asked her questions on Weixin. She even helped us bring the luggage to our rooms after she processed our check in as we were unfamiliar with the hotel. She made our stay really pleasant and comfortable. All the other front desk officers, housekeeping and restaurant personnel we met were friendly and polite too. We usually get back late to the hotel so Mr Zhou from house keeping usually would be around when we requested for extra bottles of water and also showed me how to use the laundry service. Overall we enjoyed our 3 nights stay at UrCove by Hyatt Shenzhen Bay Nanyou.

Good and welcomed service by Vivian at the reception, first biz trip to Shenzhen is just ending with good experience at this hotel. Thank you for upgrading the room to facing ocean view. New and good, clean room and facility, and frank friendly reception would make you relaxed. Next trip to Shenzhen, will return again here.