JEN Shenyang by Shangri-La

This hotel is a great place with affable and warm staff and housekeepers, who have been very helpful and kind to us during our stay. Special compliments to hotel manager who wears a red suit for her great hospitality.

Location is quite good, near train station and MRT. nearby walking street. the front service is very well. just the room there was some smoking smell.

Bessie is a very good employee. Her gentle voice makes us feel warm. She is very helpful and kind. She gave us considerate service!

Dear Bessie, I am a guest who recently stayed at the hotel where you work. I would like to express my heartfelt gratitude and high praise to you. The care and consideration you have shown in your work have deeply moved me. As a person with a disability, I often require special care and assistance. However, not only did you patiently listen to my needs, but you also proactively provided various thoughtful help to ensure that I could enjoy a comfortable and pleasant stay at the hotel. Your passionate service and professional spirit have undoubtedly brought me an unforgettable experience during my stay. I am delighted to see your care and support for people with disabilities. Your work attitude is undoubtedly a model of hotel service, and a learning example for other employees. I sincerely hope that you can continue to maintain this enthusiasm for your work, and create wonderful stay experiences for more guests who need special care. Thank you again for your excellent service! I wish you success in your work and good health!

This hotel has great location, walking distance from Shenyang Station and close to subway. The staff are very friendly, brought me coffee while I was waiting to check in. The room looks a little bit dated, but everything works and it’s clean. Breakfast is nice and offers a wide selection of food, again the staff at the cafe are very well trained. For the price, the hotel is indeed a pleasant surprise.l

The room is spacious and clean, the staff Nicole Wang is friendly. Highly recommend

Great stay. Bessie took her time out of her day to help me with all of my problems and assured me that I could ask her about any problems I might encounter. Will definitely choose Jen Shenyang for my next stay in the city.

Miss Bessie helped me carry my luggage, especially introduced delicious food nearby, and suggested that I wear a mask in crowded areas. I am happy to stay at this Hotel. Thank you Bessie!

Bessie and her staff were amazing. They helped me out a lot with the room service and getting me into a comfortable room. It was a pleasure staying here and will definitely book this hotel in the future.