Jaz Sharm Dreams

I book this hotel for my boss. It is non refundable but I tried to modify the booking anyway. Because my boss changed his plan right after I booked the hotel. I book for 3 nights, but my boss stayed for 2 nights. Trip officer has tried all possible ways to contact the hotel (emails and calls), but this hotel is so difficult to contact. Almost impossible. When my boss was on the spot in the reception, the hotel reception said the modify is accepted and we only have to pay for 2 nights. But I was charged for 3 nights anyway.

Ras. 

酒店沒有接送服務，距離機場很遠。酒店門口有坑人的出租車，酒店也不管。前台英語也不標準，歧視中國人，白人一來就先服務白人，不給小費態度就極差。房間異味重，衞生間洗完澡水堵塞，第二天早上還下不去，衞生間垃圾桶也是壞的，門也是壞的，床也非常小。我們辦理入住後還沒有給我們手環，早上吃不了早餐，又搞了一個小時才搞好。整體都非常差 住了一天立馬換酒店！

В этом отеле всё было отлично!

We came to the hotel from 11-18th October. We were in room 1001. We had the best time at this lovely hotel! It is so clean and the food is lovely, lots of variety and a bbq! Everyone was welcoming and kind. Very helpful also. Four members of staff were particularly amazing, Mahmoud who was working in the restaurant amazing at every meal, he was attentive, friendly, helpful. Then there was Mostafa who also was working/cleaning in the restaurant also so nice and kind and friendly. Shimaa who let us know about the hotels massages was lovely and the massages were AMAZING. Finally there was Ahmed who cleaned our rooms, he brought me tea when I wasn’t feeling well and checked up to see if I was feeling well! Overall we would come again because it was a lovely hotel but mostly because the staff were so amazing!!

The hotel itself is really good, of course it could do with some upgrades but nothing that hinders you from having a relaxing/ fun time. Majority of the staff are great some specials mentions would be Mo on the pool bar - always working hard and tries to get to everyone as quickly joy as possible. Sambo the entertainment guy, very friendly and always happy, khalid the evening receptionist explained everything so clearly and was always helpful. There were more. Be wary that about 5% of the staff won’t help you at all without a priory tip, they will then assist you consistently for the remainder of your holidays. The rooms was lovely, very comfy bed, excellent air con, powerful shower and cleaned daily and fresh towels the beach and shower room left! The room cleaners very friendly and helpful!. The food, this was okay, you always found something whether this be pasta or potatoes or freshly sliced beef of chicken but is very repetitive and often doesn’t look appealing. The buffet restaurant can get very busy and sharing tables is often a thing but nothing major to worry about. The sister hotel Italian is beautiful ‘Al Fresco’ The location is great with 5 mins walk into the shops of naama bay, 15 mins in car to farsha cafe, soho square, old market. The only issues/ personal annoyance we experienced which is why this is being marked 4 not 5 was simple: if Mo was not on the pool bar you waited 30/40 mins for a drink because the young gentlemen served only certain people 1st. The cups given to you for drinks are slightly larger than a shot class and do not quench your thirst so you normally need about 4 to equal a standard size cup in the UK. We found and this may just be us that we were consistantly interrupted during the day whether this be by a member of the entertainment team pushing you to take part in aqua and then giving you funny looks if you said no, the therapists pushing massages on you every 45 minutes, the excursions team pushing boat trips on you twice a day of the site photographer take photos of you then trying to charge you! This even happened when asleep on the sunbed. When you are there to relax on holiday this isn’t exactly what I expected. Finally, the daily call to your hotel room from reception at 6/630 on everyday to ask you the same question — everything ok? Most times we would try to nap for an hour before getting ready for dinner and this was a constant interruption or the person then knocking on your door 30 minutes later to ask you the same thing. Like I said some of these are personal irritations and others won’t find this. I would reccomend the hotel and area !