303graemet
28 de março de 2024
We are currently doing a hotel hop for a couple of months in Sharm and this is the 4th hotel so far this time, and our 10th visit to Sharm. So this is an honest opinion of uk travellers. Upon arrival i was dissapointed to see the lobby looked like an episode of benidorm,, i can only say the room looked like a airport departure lounge, people asleep on the sofas with towels over their heads, fighting to find a seat amongst a thousand suitcases and all this while waiting for our room key, when we were eventaully brought our key i felt this was rushed and no real detail given as to what to do or where to go etc, so in conclusion check in was a dissapointment. Once we arrived at our room things started to improve but only for a short time, the wifi is garbage and is so slow, capped at 5gb for the stay, we ended up not using it as the local sim card are so cheap it wasnt necessary. The room itself is superb, the bed so comfortable, the ac cold as you like and modern tv and spotless clean, however this is where it took a down turn for us, having paid for a swim up room we went to sample it, to find out the only things that would feel comfortable in this pool would be penguins or polar bears, im pretty sure if it was any colder you would need to break the ice to get into it. It was evident from the fact not one person was in any of the swim up pools that this is common across the resort. We did receive a courtesy call from reception asking how our stay was going, upon which i made my feelings known about the pool and the fact i feel ripped off due to the fatlct we cannot use it, all the other resorts i have stayed at have heated swim up pools so this was a big dissapointmet for us. There is a heated quiet pool not far from the room and it would have been nice to even have been moved to a room close to this but the promised call from the manager never arrived. We were invited to a cocktail night at the main upstairs bar where you were supposed to be able to meet the managers and share thoughts etc but i didnt see a manager in the time we were there so overall we feel annoyed about this. It is such a shame because evertything else about this hotel is superb. The food here is really good, plenty variety and availiable all day round. The food is probably some of the best we have had in all the hotels we have visited in sharm, the a la carte meals were also very good, the american mexican restaurant served lovely fajitas and the sari indian restaurant was excellent apart from the mint sauce that can only be described as nuclear waste (see photo) however it was tasty and staff once again superb. Room service food was perfect, hot and very reasonably priced. Grounds are impeciably clean and well maintained. Overall i would have given this hotel 5 stars but due to the poor attention by the management regarding the pool the whole visit has been a dissapointment, which is a shame because with small improvements i would have came back here in an instant, but at
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