Usuário convidado
14 de março de 2024
Not what I expected from a 5 star hotel, which it most definitely is not.....3 star at best.The whole place is in need of refurbishment,palm restaurant is more like a transport cafe,broken chairs, floors worn out ,they even had a wheelie bin next to the kitchen door and the food was nowhere near 5 star standard ??? Very dirty looking place.Rest of the hotel is poor ,I will never go there again. Be warned that the adverts say there are 5 restaurants on site, but when we got there we were told we could only use 2 as part of the all inclusive deal 😵💫One of which was the palm restaurant,never ate there in the evening,but had no choice for breakfast,because that was the only place that served breakfast in the morning, so that made it very chaotic.If you like Sharm el sheikh, which we thought was awful, there are a lot better hotels which are definitely 5 star. Trophy hotels, who own this hotel, should be ashamed and should go and visit and see for themselves how bad it is. We won't be going there ever again.
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