Marie
9 de março de 2024
Very regretted to pick this hotel and regretted I did NOT listen to the user review. The FREE pick up service and drop off is a false advertising at trip.com. I send them my arrival information a day ahead, by the time I text them that I have arrived, they said they are short of staff, ask me to take taxi myself:( and they will pay me back. it’s not about the money, it’s a hassle that the taxi driver have to look for the hotel that are located inside the ancient old town. By the way, they did not paid me back and did not offer to take me back to rail station when I check out. The room is cold, there is no control for you to turn on the temperature you need, sucks. The room I booked said it have the floor heater, false!!! The guy at the front desk rather play on his phone instead of giving you a smiles, this place is cold, cold welcoming, so regretted staying here, it is my worst experience ever.
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