Melhores hotéis 5 estrelas em Shanghai

When I checked in, Starry was very kind. I asked for a late checkout and she gave it to me free of charge. I was also upgraded room free of charge which was very nice. I wasn’t overly sure on the amenities the hotel had (pool etc). The room was very clean with a lovely large bed. Good wifi, big TV, water in room, optional mini bar. I ordered some room service for lunch and it was very nice and came within a good time. All staff were very kind. I had a takeout delivered to the hotel and someone (I didn’t get her name) was very kind and helped me on her own phone to lick it up as I didn’t know how to do it. Would definitely stay again!

What we love - its central location, cleanliness, a lot of food choices during breakfast buffet, heated pool. We just had some concerns during booking and check in, it was not indicated that our room has no windows but the reception just gave us this room without windows. Due to winter, temperature control cannot be changed so it tends to be very warm.

The location of the hotel is excellent, right around the corner from Nanjing Road and the central shopping area where you can walk down and hit the Bund or Wai Tan. I got upgraded to a suite, and it was lovely, very clean with a very comfortable bed. I used the gym as well, which is very important for me, they have a fantastic gym, with lots of space and new facilities! It is a well-run, very comfortable hotel, worth the stay.

Our stay was pleasant and most of the staff were very helpful & friendly. They will greet us whenever we walked pass. Too bad we did not have the chance to enjoy the facilities and dine in the hotel. One feedback I had was during our check-in day on 28 Feb 2024. We were not sure if we had arrived at the right hotel as we do not know the hotel's Chinese name. It was raining and I wanted to alight & make a quick check with an older porter at the hotel entrance/drop-off point. When I asked the older porter ”这里是不是 Okura Garden Hotel?” He just brushed me aside and said ”不知道!”. In the end I had to dashed into the hotel lobby and reconfirmed with the reception on duty. Understand that English may not be a common language for the hotel staff especially the older ones. But won't it make a great difference if the staff at least knows the English name of the hotel that they are working for?

The Best Hotel ,Valued Price, Delicious & Various Breakfast ; Comfortable transport, Taixi &Red Metro 50m. ;Very kind staff support ; Booking Shanghai Museum & VIP Van to Airport; Very Luxury Executive Club Food , Drink & Place , Very Big size Executive Room & convenient. A perfect 5Star Hotel ; 5-10minute to Downtown. Modernize Robot to reception

Had a small hiccup in our room but that was rectified quickly. Overall great location, room was great, service was great. Would choose Conrad on our next trip again!

A excellent choice if you want to be at central location in Jing’an district. Room are spacious, clean with almost with every amenity you expect. Breakfast is good with both western and Chinese options. Location is perfect, with many key tourist landmarks within 3 km range.

Great location to visit the Bund, Yun Garden and City God Temple anytime. Booked the family suite room as a first timer. The room has two beds, enough space for up to 4 person and a living room. Room facing Landmark view (a sculpture). Top notch bidet toilet bowl, automatic closure and opening plus heating of the pad. Down side is the room was stuffy and hot during cold season. Heating system is centralised and the most the hotel staff can do is to provide an additional fan in the room to help with the ventilation. Presume this will the problem of most hotel who use centralised heating/cooling system. Staff is accommodating when you ask for their help. Standard of service is acceptable for me.

Lovely hotel in a pretty good location. Loved the cloud bar! Staff seemed very confused about the “gifts” included in the hotel booking, and opening times of the bar for new years but Mr Lee was very helpful. The rooms are decent. A little dirty marks on the wall. Could definitely offer better services such as changing bedding pillows or room service. Not worth the money we paid.

Overall a disappointing experience for several reasons. I’m not one who usually writes negative reviews or makes lists of issues when I stay at hotels, but there were a few that were difficult to ignore: 1. I stayed on Christmas Eve because we were having the hotel’s brunch the next day. I thought I would have a nice, relaxing morning to wake up and get ready, but instead was awoken to construction work out in the hallway—drilling and hammering that were incredibly loud. Furthermore, the whole room was then filled with the STRONGEST, AWFUL smell of burning plastic that I had ever smelt. Because none of the windows in the room could open, I had to suffer through the smell and try to ready as quickly as possible…not a pleasant way to wake up! 2. The bathroom just wasn’t clean. There were urine and possible blood stains on the toilet seat and floor that I had to wipe away when I first arrived to the room. Cleaning services should do a better job to check the toilet surfaces when cleaning. 3. It’s December and the middle of a cold snap in Shanghai, but for some reason the room was unbearably hot and stuffy. I turned off the heating and even tried to turn on the cold AC but the temperature remained the same. It was difficult to sleep because of how hot and sweaty I was. The windows couldn’t be opened so I couldn’t even get a fresh breeze…