Atour Hotel (financial center, Lujiazui)

The fitness-themed room was large and clean. We had a great stay!

very difficult to find the entrance of the hotel because it is hidden within a huge building entrance.

The hotel was clean and comfortable. The breakfast had few choices. My issue with the hotel is that of the two rooms that I booked,I had to wait until 6:30pm,for one of my rooms. The staff were very friendly,but having to wait that long is crazy

Good overall. Close to the malls. The building was clean and new. Had bit of a difficulty communicating in English with the staffs but they were generally helpful and nice. 

Front desk was very helpful and super nice. They also helped me wash my clothes and brought it to my room. The room was very clean.

A little challenging to find the entrance. A big sign outside and a big "A" is apparent. What is not apparent is the entrance or elevator to the entrance. Very poor signage. I went into the restaurant right next to the sign and was told "no hotel here." Walked around with luggage and was assisted by a guard who helped me find the entrance. Didi driver could also not find hotel for pick up delaying a business meeting, so not the easiest spot to find or exit. Room was originally too small but I paid a little more for a larger room. Had air con issues, (seems to occur often in the mainland for me), and was able to open the window but it didn't help. The next day I closed the window and it did seem to cool down to HK or Western air con levels, not 80F. Staff spoke no English but used a translator so it mitigated a little difficulty. Breakfast was mainland style with fried eggs, hard boiled eggs, some dimsum, muffins, salad, some fresh juices, (not orange, but watermelon), and a coffee/espresso machine. Adequate but would have enjoyed an omelette or scrambled eggs. One benefit was 100% free laundry service, which is delivered to the room afterwards. First time I have ever experienced this. It made up for the other issues. A nice spot but would probably stay elsewhere due to language issues, entry and exit and room temperature.