Intercontinental Shanghai Ruijin

Expected too much, received too less. very complicated if it's your first time, to find the main building for reception, no clear signs then no directions for the parking lot. Nobody to greet you outside, neither inside, nobody cares you're there, that's not normal for Intercontinental, maybe all the employers were in a bad mood. The hotel nicely offered an upgrade to a suite, I don't want to sound ungrateful but there was only two tiny windows, it was dark and smelly, the air purifier was not enough the clean the room bad smell, no window at all in the suite living room. Beside that, on Saturday they were making maintenance in the garage and a terrible toxic smell was coming to our suite on the 4th floor!! Not only to our room but to the whole hotel areas, outside as well. with a room that has a very small window, was quite uncomfortable to enjoy the room, I felt jealous of the other rooms who has a proper and big window. So I'm still not sure if it was really a good thing accepting the upgrade. The breakfast was very nice and not crowded, food seves well. they have a nice garden, public and one reserved only for hotel guests, that gives you some peace to relax as the hotel area is invaded everyday by outsiders to take pictures, would be much better if has more places to sit, to stay beside the fountain, we sat on the floor. Intercontinental Ruijin is a beautiful property that should be an amazing place to stay but right now, I don't recommend.

The grounds are beautiful and I’m sure at one time the hotel was beautiful. However it’s lacking basic service and attention to the overall customers experience. When you arrive you’re lost. There’s no signs to the reception so you just walk around until you can find it. The shower pressure was very low and not hot. Real bummer. I don’t think there was a fridge. The mattress is super bouncy-not my preference. The worst part of my experience was when I changed into my swimsuit and went to use the pool and everyone from the attendant to the manager told me I couldn’t use the pool without a swim cap. There is not mention of this on the policy general policy or on the pool policy page. I saw no mention at at the pool. Then they wanted to sell me a swim cap for ¥100. I should mention here that I have no hair. Bald completely. The staff and management had no interest in accommodating me other than to sell me a cap.

The counter staff were superb. We were upgraded to a room on the 8th Floor with a view on the gardens. The staff showed us the short cut to the nearby metro station, shock help a lot when we explored the area around. The gardens in Spring were splendid. All sorts of cherry blossoms were in full bloom. The breakfasts had plenty of choices and were delicious. The historical buildings were well kept and worth visiting.

Wonderful service and beautiful gardens! The Culture Square with an amazing concert hall is next to the hotel where one can truly enjoy the cultural life of Shanghai.

it was good . it’s close to iapm and was convenient. I would like to come again.

Rick, chef Edmund, Cassie at the restaurant is very nice and professional

Central location with beautiful gardens Very good service nice restaurant Afternoon tea is top class

InterContinental being my favorite hotel, I always look for one wherever I go. I was in Shanghai for a short stay and I wanted it to be relaxing and elegant so… didn’t have to think too much about it. You guys never disappoint me. First of all, just by walking around th hotel you get a free history lesson about Shanghai from decades ago. Beautiful paintings on the wall, gorgeous architecture, y’all the bathtub in my room was… incredible. It made me forgive you for not having the spa working on that day. There’s this quiet room you can go to read a book or just enjoy the pictures of important events, people or movies. The food is good! I spent my morning walking around the beautiful garden. My room had a great view and a balcony, thanks to the gentleman who made my checkin. I tend to get the highest floor and he was super nice in getting a really good room for me when I explained what I wanted. On the way to my room I met this elegant butler who easily told me how to get to my room like he had the hotel map memorized in his head and gave me this Downton Abbey vibes, you know what I mean?! Amazing!!! Love it ❤️

Very cozy hotel. Big bed, location was in CBD with lots of small restaurants in under 15mins walk. Hotel itself is confusing with different buildings for stay but it’s ok.