Kempinski The One Suites Hotel Shanghai Downtown

Here’s a polished version of your review based on the points you provided: Review: I’ve stayed at this hotel before and always had a positive experience. The staff are consistently polite and attentive, and the suite I stayed in this time was no exception—it was luxurious and offered a fantastic view. However, I did encounter a few issues during this stay that could have been avoided with better attention to detail. First, the gym was under construction until mid-November, which was not disclosed when I made my reservation. Had I known this, I would have chosen a different hotel. Additionally, the pillows in my room had a strong, unpleasant odor. Even after changing the pillowcases, the smell persisted. Thankfully, I was able to find one pillow without the odor, which I used for the duration of my stay, but this issue really impacted my comfort. Lastly, for those sensitive to noise, I would not recommend this hotel. The cleaners were quite loud while working, and the room insulation is poor, allowing you to hear everything happening around you. For a hotel in this price range, I expected better soundproofing solutions. While the service and room quality are typically excellent, I believe these issues should be addressed to provide a better experience

During our stay at the Shanghai Kempinski, the hotel staff May Xiong & Billy Du both went above and beyond expectation. They would always greet us and ensured that our experience felt just like home. From the moment we checked in, every member of the front desk was welcoming and responded really quickly to all our inquiry’s or requests. The housekeeping team did an amazing job of keeping our room clean and comfortable throughout our stay. We really appreciated their attention to detail and the extra care they put into making sure everything was perfect. Overall, I would definitely consider coming back to this hotel during my visit in Shanghai. Hotel is at a good location, close to metro and the bund. Walkable distance to food areas and shuttle to the airport. There’s also a kitchen where you can cook if you want some clean food at home. We cannot thank them enough for making our stay truly memorable. We will definitely bring our kids back again! Jennifer

Extremely run down hotel. Do not be fooled by recent renovations. Bathroom covered in mould, tiles falling apart, cracked tiles, toilet seats not fitted properly, cupboard falling apart, extremely dirty, air conditioning vents smell. The worst Kempenski hotel experience. Only good experience is with staff who were very helpful and friendly.

Good location for restaurants and travel back and forth to airports, room is clean but could be better, customer service was excellent,

Everything is generally quite fine and room is very cosy. Gym is good as it is outsourced hence not round the clock. Breakfast is decent though variety is not huge. Only lament is the room as setup feels dated. Bidet feels too big for the toilet bowl. TV is tilted somewhat.

Great location, in the middle of shopping area. Room is quite spacious with everything we need. Great stay, will come back again.