Shanghai Marriott Marquis City Centre

I booked this hotel because I fancied a spa day. I tried to contact the spa for 2 days after checking in without success, so I went to investigate. There is no spa despite being advertised online, on the hotel website AND in the room. When I spoke to the manager about my disappointment, he told me to just use another one in the local area. Also, there’s no personal touch here like at other Marriotts- no one said hello, helped with my suitcase or greeted me whenever I returned to the hotel. I usually feel ‘special’ when using this brand of hotel- but not this time. On a positive note, it’s beautiful and in a great location. I loved the bath in the room and the great breakfast.

房間小，隔音差，半夜隔壁聲音很吵，衞生間有異味，早餐品種少，衞生感覺好幾個地方不乾淨，尤其早餐服務員態度很差，讓收拾下餐桌連續叫兩次都很不情願的樣子。而且入住的時候，在前台讓中國人排隊，過一會有個老外來了直接上了一個服務枱前（旁邊的維持秩序的服務員一點沒阻止，非常無語）。以前都住萬豪。這次上海之巧行，入住萬豪簡直是太差的體驗了。估計和這家店的管理人傲慢有關係。

其實吹風機壞了也沒什麼，我理解酒店難免的；喊兩次前台送吹風機到房間沒送，我男生頭發乾的快，我也不是很來氣；退房的時候要好評，和我説因為有活動所以服務不到位不要給差評我就很無語，行為上無視我，就連點評意願都要**就有點太過分了（難不成你辦活動，沒有服務到位就要客户諒解？沒有人力物力就不要想着又賺散客又賺活動的錢）

超級差，上海3月份的天氣，打開空調一直是冷風，但是面板顯示會達到32度。凌晨三點凍醒，一問才被前台告知空調是壞的。要求酒店送兩床被子，結果送來一床，這麼大的酒店，服務生説衹有一床被子，後來才送來第二床。 服務態度超級差，打服務電話很久接聽，後來打三次才接聽。從來沒住過這麼差的五星酒店。

服務跟不上！我們到了下午4點了還沒有房間！到晚上7點才入住！第二天出去玩了晚上回來衞生還沒打掃！而且衞生實在是差！滿屋子灰塵！早餐更是離譜！11點還在外面排隊去！進去基本沒什麼吃的！體驗感太差了！l

酒店位置是蠻方便的（停車收費160一天）.吐槽一下入住體驗：1.前台服務態度一般相當一般戴眼鏡的小哥冷嘲熱諷；2.房間電話打前台一直沒人接3.早餐不是一般差是差到極致…（第二天我們直接放棄了酒店早餐）4.不打掃衞生到也沒關係，但是水總應該要給吧，打電話沒人理，水也不給是真的太絕了）

從來住酒店沒給過差評，這是第一次差評，住過很多國內外的萬豪，這家酒店實在太噁心，我訂的是行政大床房，早餐每天都吃不上，面對春節期間的人多，酒店沒有相應的應急措施。電梯壞了不及時修理，上下樓要等20分鐘，更氣人的是逛一天回來很累，好不容易坐電梯上去，房間竟然打不開門，用樓層電話打前台，永遠都是佔線中……如果有什麼意外，真是不敢想象，最後又等了許久電梯到前台聯繫大堂經理JACK，又一次上樓開門，結果還是打不開，我們從到酒店到進房間用了40分鐘，JACK經理當時説答應給解決此事，説電話回覆，結果到現在沒有接到酒店任何人打的電話，酒店的負責人難道你們就是這樣管理的嗎？我會繼續往上級反應，奉勸大家別住這家萬豪了，太差了太差了

"I recently had the pleasure of staying at the Shanghai Marriott Marquis Hotel , and I must say, the experience was nothing short of wonderful. From its strategic location along the serene riverside to the beautifully maintained surroundings, the hotel offers a perfect blend of convenience and tranquility. The cleanliness of the hotel deserves a special mention as it met all my expectations for a five-star establishment. The breakfast selection was diverse and delicious, catering to all tastes with both local and international options available. It was a great start to the day, energizing me for my adventures around Shanghai. Most importantly, I would like to extend my heartfelt thanks to Cora, the front desk manager, who went above and beyond to upgrade our room to a double bed setup. Her kindness and professionalism significantly enhanced our stay, making it truly memorable. Cora's warm welcome and exceptional service are commendable and reflect the high standards of hospitality at Marriott. Thank you, Shanghai Marriott Marquis Hotel , for a delightful stay. I look forward to returning soon!"

Hotel is easy to find. Was greeted super warmly by all the lobby staff members. Daisy assisted me with my check-in and offered to add me on WeChat in case I required any assistance during my trip. I asked for a view with the Pearl tower and was able to get one. Concierge service is also top notch. Everyone was so helpful and you could tell that they were actually really happy to help in any way they can. Would recco to stay here, especially for first time travellers. I even got help with my food and Taobao deliveries from Colin (Concierge). The room itself was clean, cozy, spacious and has everything you need. Plus a super good view. I overslept on my check-out day and requested for late check-out, the staff were also quick to assist to my request. In short, I would definitely be back to stay at this hotel again when I’m back in Shanghai. Super good hospitality + great location + comfortable room! :)