Melhores hotéis 5 estrelas em Seville

The hotel is in a very convenient location. The attractions can be reached on foot. The breakfast environment is very beautiful. The food selection is not too rich. It is quite satisfactory. The room is relatively spacious, but the sound insulation is average. It was a bit noisy during the European Cup. Others are good

Very good, that is, I missed the flight. I couldn’t cancel the contact with the hotel many times. I rushed over the next morning. As a result, the other party didn’t want to open the room for me. I said that I would take a shower and check out. The ink was for a long time, then I said After breakfast time, I brought 2 children and 2 old people. This is very bad. I have already paid for it. Even if I only have 1 hour, I should provide my service. I have already stayed here for 3 years. Hotel

The location is very good. Going out is the old town. There are many places to eat. Service attitude is also good. The room is not big. Disadvantages: But if you rent a car, you will find that it is not easy to park around the car. The views from the windows of different rooms vary greatly. If you are unlucky, it is super close to the opposite window.

We arrived during a rain storm and could not access the parking space in front of the hotel as there were two busses and a police van occupying the space. We later learned that the busses belonged to an Italian soccer team that was staying at the hotel and that was given priority over all other, less important, guests. Since we could not stop in front of the hotel and had no idea where to go, we were forced to drive around the block in heavy rain and traffic. We eventually found our way to the enormous underground parking garage, which serves as the parking garage for a mall, offices, conference center and the hotel. The garage was poorly marked and we could not find the the right elevator/exit for the hotel. After exiting at the wrong place and getting soaked from the rain, we eventually found the entrance to the hotel, which was on the opposite side. A porter was sent to accompany us back to the parking garage to show us the way. The porter told us that this is an everyday occurrence when guests get lost in the parking garage or take the wrong elevators due to poor signage. When we expressed our grievances to the reception staff, they argued and told us that there were signs. Later that night, we called the reception desk asking for two wine glasses and a cork screw since there were none in the room. The receptionist informed us that it will be an extra charge to bring wine glasses and a cork screw to our room, but that we could get them from the restaurant on the 35th floor if we went to pick them up. My husband asked whether he had to bring the bottle to the restaurant to open and the receptionist said that was not necessary. When my husband went up to the restaurant and asked for the cork screw, they told him they could not give it to him as it was very expensive and they needed it. As a result, my husband had to return to the room and bring the wine bottle to the restaurant. Prior to our arrival, my husband sent an email to the hotel requesting certain information, but did not receive a response. When we asked the reception staff why there was no response to our email, they told us that we sent it to an email box that does not go to them. The next day it became clear to us that they had full access to the mail box since they asked us if we were still interested in the booking we requested in our email. In addition to the poor service, the room decor and furniture looked cheap and the shower and WC were very small. Although we booked the hotel for two nights, we decided to leave the next day. Upon departure, we called for help with our luggage, but there was no answer so we did not get any help. This is the worst five star hotel experience we ever had and the first and last time we will ever stay at a Eurostar hotel.

I stayed with my husband at this hotel last week. I have to say it’s by far the nicest hotel we’ve stayed in. We were greeted on arrival by charming staff offered complementary drinks and shown our room. The room was spotlessly clean with full amenities, comfortable bed alongside excellent much needed air conditioning in Seville’s hot weather. Breakfast was beyond amazing with absolutely everything one could want- pastries, cheeses, meats, full English, pancakes, omelettes, fruit, yogurts - the choices and again excellent service was second to none. We ate one evening meal in the hotel which we would not normally do but as it was such a lovely place we decided to eat in - we were not disappointed. Nothing was too much trouble for any staff member we met. Pool area was again relaxing with attentive staff. This is how hotels should be run. Sorry for long review but well deserved.

My mother and I enjoyed the the most superb stay at this stunning and architecturally interesting hotel. The rooms are beautifully appointed, supremely comfortable and spotlessly clean. Mine had a private rooftop patio and my mother’s a lovely view over the courtyard. The staff could not have been more friendly, helpful, polite and courteous and were immaculate in their uniforms. They were also extremely knowledgeable regarding good places to eat and local places to visit within a short walk. The hotel’s rooftop terrace with views over the city is a lovely place to relax and catch some sun after a day of exploring the city. A lovely choice of breakfast dishes (not just the usual offerings) mostly prepared to order. If I could make two small suggestions for improvement: my mother had a coffee machine in her room (but no facility to make tea), mine had neither. Also at breakfast, a pot of tea or coffee would have been most welcome rather than having to ask each time for another cup - it would also save the staff running backwards and forwards!! Otherwise I could not fault a thing about this excellent hotel.

ALL the staff was exceptional, from the housekeeping staff, waiting staff, concierge to reception. We stayed in a Red Level room on the 7th floor and it was fabulous with a beautiful view of the Cathedral. The bed was extremely comfortable. Loved the inclusion of organic tea and coffee and complimentary water and chocolates. The hotel was charming and it's location perfect for us. Breakfast was outstanding as was the service. It was great to see that the bread was made with organic flour. Access to the refreshments in the Red Level lounge was always very welcome after a day walking the length and breadth of Seville. We didn't get a chance to dine at any of the restaurants on this occasion, but have no doubt that they would be of a very high standard. We did encounter some issues during our stay and the hotel did their best to address the issues. We would definitely stay again when next in Seville, which will hopefully be next year.

Positives: 1) Reception very professional. 2) Perfect location for both old town and shopping district. 3) Junior Suite nice size considering size of building. Bed very cosy and gorgeous bathroom with one of the best showers I’ve experienced at a 5 star and plus level. 4) Hotel spotlessly clean. Negatives: 1) The welcome drinks should be provided as in all 5 star and plus establishments upon arrival. At UNUK, you are provided with a key which you are to present during your stay. This is just a cheap scam to force customers who are paying 5 star plus prices to stay in the hotel band then pay more for extra drinks and maybe even food. I just handed the key back upon departure, very poor start and disappointing end. 2) The service at breakfast was the worst I have ever experienced. a) Except day 1 on Wednesday 15th, we were left at the breakfast entrance, despite the staff walking around an empty restaurant. On the other 3 occasions, we were rescued by one of the kind gentlemen on reception, who took our number and allowed us in. b) On Friday 17th we were abruptly told twice by the blonde lady to wait as we were ordering, seemed to be a connectivity issue, but we were never told. c) I then received a cup with a crack. Staff in a 5 star plus restaurant and the hotel management should ensure this is an absolute no no. d) On Saturday 18th we had to ask for service for the cooked food order, that’s unforgivable service. Then it got worse, The lady with the dark hair who was working the early shift, despite me showing her the menu had no idea what we were ordering. So instead of clarifying or asking a colleague just walked off and I received my breakfast, but my wife did not. Absolutely not 5 star plus, hence my 2 star rating. We will be returning to Seville, but not to Hotel UNUK.

The hotel is just opposite to the cathedral. You can walk to palace church bullring and the city parasol. It is convenient to have meals around the hotel. The hotel has a strong smell of decoration, and it is noisy at night.

We were absolutely delighted with every aspect of the hotel. The decor provides a creative and interesting interior. We especially loved the finish on the wooden shutters in rooms and the attention to detail throughout this beautiful building. Staff were attentive and very helpful. Breakfast was relaxed and there are a good range of options. Reception staff helped us secure a booking at La Barra De Cañabota for lunch which was fabulous! Would highly recommend if you love shellfish/seafood. The hotel has a relaxing and welcoming vibe. The views from the roof top bar are impressive. Well done to the entire staff team and thank you for a really wonderful visit.