michelle
11 de novembro de 2023
The staff and location here was excellent (although I think desk staff should be dressed better than a white t-shirt). However, when we arrived, we were told all rooms with a double bed which we’d paid for, were gone, so to get a double bed we’d have to upgrade our room and pay £$15 more per night for our 3 nights. We checked in at 4 pm, so wasn’t sure how or why this would be the case, but also how this was my issue to resolve as it seemed to me like a hotel/booking issue. My husband is 6’ 3” so a twin bed is too short for him so I reluctantly agreed to pay the extra. Then when we get to the room we realized that while the room was big, there was no function to it. There were no luggage racks, no dresser, no hooks, no counter space at the sink, no towel bars. There was a wardrobe to unpack your luggage into (from bed or floor) but it ran parallel to the bed and was about 18” away from it, so if you wanted to get to your stuff, you had to disturb your partner. This was the worst designed hotel room I’ve ever been in. There was one narrow table the kettle and cups were on but it had little ants crawling on it. On closer inspection, they were also on the bed and wall. Tried to turn on heat and just got cool air. The staff were understanding and agreed to cancel the next two nights (pre-paid for on *******) but we had to stay and pay for the first night.
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