Sonal
3 de novembro de 2023
We had a really turbulent experience here. First we had the ground floor basic room - it was small but all we needed really. On night two the ceiling started leaking and it was more than just a drip, so in our Pyjamas we were walked across the city with our suitcases to another one of their locations (Catedral). For the next night we were moved back to Metropol to the penthouse room, as they had a cancellation for that night. It was chucking it down with rain so couldn't use the rooftop pool/hot tub. For a penthouse we weren't very impressed to be honest, it wasn't much different to the basic room in terms of the room/kitchen/bathroom, just a bit bigger. We also found long black hairs everywhere! For night 4 we were moved again to another of their locations for the rest of the holiday.
We are appreciative that they managed to find accommodation for us to fulfil the booking after the flooded room, but there was nothing else to compensate how much upheaval it caused and time it wasted moving 3 times. We asked and were told no, not even for an airport transfer.
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