TownePlace Suites Fayetteville Cross Creek

I stayed at this hotel because I was in town working the U.S. Open golf tournament in Pinehurst, North Carolina. Katie, assisted me and my colleague with our check-in. Katie, is super welcoming, professional and direct. If it wasn’t for Katie, I would not have been able to stay at this hotel because there was a small hiccup with my reservation. Katie, was able to speak directly with my company and iron out a few wrinkles. I appreciate her for communicating effectively and telling me all the details that I needed about my stay. Breakfast is served and it is delicious. The entire hotel staff was very nice during my stay. The rooms are clean and spacious. There is a full size refrigerator and small kitchen where you can prepare your meals. There is an on-site gym, laundry room, and pool. The best part of my day was really the great customer service from all of the front desk employees. There was on site parking as well as a lot of restaurants around. The Sam’s Club and Walmart are literally within walking distance. If I am ever in this area again, there is no doubt that I would stay at this hotel again.

Well, let me start off by saying I travel a lot for work and I stay in a lot of different HOTELS. Town place suites cross creek has been one of my favorite motels to stay in. The staff here is wonderful. No matter who I run into, whether it be a made, cook the front desk person or even the lady doing the laundry. They always say hi or good morning or good afternoon, To me, that goes a long way. With just a few simple words. There are 4 places to eat in walking distance and also a Walmart which is also in walking distance. All in all, I have had a great experience here. Oh, I almost forgot the rooms are very clean and comfortable. I highly recommend staying here.

The appearance of the room and the entire hotel was as always, great and welcoming. It’s always nice when you can return to a place and the people there still know your name. I felt so special knew that I was cared for. The service was great and gets better with ever stay!

Everyone on staff was exceptional, Lilly Schmidt deserves a raise, GREAT energy and personality. This was an overall satisfying stay

The staff, the rooms, the recreation facilities, and the atmosphere of the hotel was above and beyond my expectations. And let me just note that the hotel is doing a very good job keeping the guests happy and making them feel welcomed daily. I receive the most care and respect from the manager all the to the maintenance guy. Best place in the city of Fayetteville hands down!

The hotel has exceeded expectations! Our whole entire family, including our two pups, have felt so welcomed. The staff have been incredibly friendly and accommodating, making our extended stay here truly wonderful . We highly recommend!

I've stayed in a lot of motels over the past 2 years with my job for normally 3 to 4 weeks at a time. I stated at TownPlace Suites Cross Creek last month for a week, went to Florida for 3 days, and had my company rebook me at Town Place again for a month this time for a month while I'm doing some work up here. Every day I walk in it's always pulling up into a clean parking lot, I walk into the lobby, and it's always Hello Mr.Hollis How was your day. Lily Schmidt and her staff are far above top-notch. In the past 41 years of traveling the United States I've never felt more at home than I do when I stay here. I'm a lifetime customer and will only be staying at Town Place now because of the great staff and the twice a month free all you can eat dinners and drinks. Thank you Towneplace Suites Cross Creek for making me feel at home when I'm away from home.

The Hotel staff is outstanding, they are very friendly and helpful. The breakfast is very good and put out at 0600 which allows me to have breakfast before work. The facility is well maintained, and current. The staff offers a Resident Appreciation hour twice a month, which provides free food and drinks 5 to 6. I travel alot for work and its nice to have some of the comforts of home in Hotel.

Advised front desk that this was second evening in a row that I can smell **** seeping into my room from the adjoining room. Although she was apologetic, the only thing she offered was to have “security check into it when he gets here”. No offer to change rooms. Not sure when security is supposed to arrive. I advised her over 30 minutes ago. Very disappointed.