Hotel Cristallo Sestriere

Starting with the good bits. The location is perfect, a short walk across the road to the main chair lift. The room was large, clean, beds also large and comfortable. There is a mini bar fridge in the room, so room to store a few beers. Some 4* touches with razors, shampoo provided. Staff are friendly and service is good. Now for the bad points: The food is not good. Breakfast is OK, but the hot option is always streaky bacon swimming in oil, processed sausages and overcooked scrambled egg. Dinner is however about the worst we've experienced. Appetiser from a cold buffet, a starter, main corse which you select from two options at breatfast, and a desert. Food arrives served on cold plates luke warm at best. The quality is very poor. Pork belly with virtually no pork ( a 5mm slither surrounded each side by 50mm fat ), tough over cooked meat ( with the exeption of the saturday steak slices ), even the pasta is overcooked and chewy. Avoid the baked pasta with Sardines, simply inedible. The bar area is very unwelcoming and uncomfortable. Such a shame for a great location.

Nice hotel all round, clean and comfortable (tho a bit dated?) Rooms are bigger than average and are cleaned, beds made, towels replaced - daily. Great location to slopes and rest of resort, being in the main drag. Nice and quiet. Fine shower area with plentiful hot water, with good pressure. Lift to all floors. 4pm tea and cakes. Pleasant and understanding staff. Waiter service in restaurant, buffet breakfast and dessert. Spa included (but we didn't use, so cant comment). A large bar area, though very limited draught beers, with TV. Food was our main issue, not quality or quantity, but just not to our taste, with weird (to us) choices ie sardine pasta/liver ragu?! WiFi (free) could be quicker, as slow much of the time. All in all a very reasonable experience, except food.

Excellent position to the slopes is actually enough to override the other issues.in need of updating but it’s a ski holiday so who is that worried. Food average but they try to be too posh it doesn’t work . Bar area awful, so much potential, no music no atmosphere.Staff are very helpful and polite. In general could be so much better.

Location – brilliant, just across the road to the ski slopes, chairlifts etc. Rooms – very clean, comfy beds, good shower, we had a mountain view which was great. I had read other reviews about being noisy traffic at the front if the window was open. It was quite hot in the room so I turned the heating thermostat off and the room temperature was then fine and no need to open the window unless we wanted to. It is in the centre of Sestriere near to all the shops, bars etc. Food – absolutely excellent, it far exceeded all of our expectations. We had a four course meal every night, a 7+ course Gala Christmas meal Prosecco and an excellent buffet breakfast hot/cold, cereal, toast, pastries, cakes, it was extensive. There is a ski and boot room in the hotel, very convenient. We used the sauna and steam room, again excellent, there is also a gym and jacuzzi. Afternoon tea and biscuits was a lovely surprise and again delicious and what was needed after a day skiing. Staff – so so helpful at all times, welcoming, nothing was too much trouble. We really couldn’t fault anything, the hotel staff, the food, the accommodation, the extras, it was more than we had hoped for, and we would highly recommend.

The hotel's location is surely the best in Sestriere, just across the street from the most useful chairlift. All the shops (pedestrian area) are a couple of minutes walk away. The rooms are comfortable, well equipped & in good condition. The restaurant serves very fine dinners and, even in covid times, a good (pre-plated) breakfast. Parking is inside a very secure metal caged area within an underground carpark 100m away. Prices are reasonable. Staff are great & helpful.

The hotel markets itself as a 4 star hotel. Our exerience was anything but. Hotel facilities are in need of repair. Young ambisious crew, but short of 4 star service level. Food is frankly the worst I have hade during 30 years of traveling in Italy. Do not beleive the home page!

The room was fine, but way too hot and no way to reduce temperature other than opening the window. Water pressure at the shower was poor; but was OK at the sink and the spa. Breakfast was poor and do not attempt the Americano. Capuccino/Espresso were fine. Staff mainly not interested. 4th visit to Sestriere, will stay elsewhere next time (preferred hotel full). Was expensive and poor value. Not 4 star ambience. Guide Michelin sticker on front door relate to 10nyears ago etc. might have been good once.

Hotel very disappointing, the staff are rude & the service is very poor. Rooms are basic & the food is dreadful. When we booked we clearly stated 1 of the party lactose intolerant but no alternatives were offered all week. We booked through Inghams on a half board basis but the choice for the evening meals were so poor that we ate out on two evenings and consequently paid twice. The WiFi was very poor and on several occasions non-existent. We made this booking in 2020 based on reviews at the time and as a change from another resort we’d used many times. We eventually took the holiday in 2022 but the hotel and the resort didn’t live up to expectations, certainly wouldn’t agree with the hotel’s listing as four stars and if we return to Italy it will be to the other resort we’ve used before. Only plus point is the convenient location of the ski slopes. As an addendum I am adding this comment as the review has taken over 12 hrs to submit due to the WiFi!!

Just spent a week at the Hotel Cristallo for a skiing break. The hotel has some good points and some bad points which I will summarise. Good points Location is excellent just a few metres from the slopes Food in the restaurant was good all week with a good variety Hannah in the restaurant gave us excellent service with a group of young happy waiters. They made our dining experience very pleasurable Room was ok but is beginning to look a bit tired Spa had a hot tub, steam room and sauna. The sauna was never hot enough but the hot tub and steam room were great after a days skiing. Afternoon tea and cakes were provided in the bar which was nice. The room was a bit soulless and they had a distorted tv on for music which we had to ask to be switched off. Bad points Our room was very hot. We kept the window open all the time but this made it noisy as we were close to the road. On our last day we had to leave early and were provided with a packed breakfast. This was very poor and not acceptable. We were provided with a bottle of water, a small stale roll with no butter and 1 piece of salami plus an apple. Most of this was thrown in the bin. Very disappointing. The hotel could be very good but needs a bit of an upgrade and more attention to detail to be recommended in the future