Balafon Beach Resort

Foi melhor do que eu esperava. Houve uma atmosfera acolhedora por parte de muitos dos funcionários. A segurança ficava bem ao lado das cadeiras de praia em frente ao mar, então pude passar um momento relaxante com tranquilidade. A única decepção foi que o chuveiro do quarto só tinha água fria. Havia água quente na pia, mas...

Visitamos o Balafon para nossa lua de mel em fevereiro de 2024. Ficamos 10 noites em um quarto Premium com vista para o mar em Bed & Breakfast. A localização era perfeita e estamos reservando para voltar em janeiro próximo. Nossa estadia foi perfeita pelo gerente assistente do restaurante Lamin Camara… Lamin garantiu que tivéssemos a lua de mel mais memorável. Tomamos café da manhã em nosso quarto todos os dias e nos sentimos extremamente bem-vindos. Nada foi demais para Lamin e sua equipe. Gostaria de mencionar Maamune, Fatou e Mam Kumba, apenas alguns membros da equipe do restaurante que cuidaram de nós durante a nossa estadia. Por causa dessas pessoas gambianas sorridentes e amigáveis, estaremos ansiosos para ficar com eles novamente em breve.

Os quartos são bons. Nosso quarto ficava nos fundos, perto de uma vala e algumas árvores. Todos os pássaros e macacos estão lá. Isso é muito simpático. Mas o cheiro da vala e do esgoto não era bom. Às vezes era muito terrível. O quarto abaixo do nosso quarto tinha uma janela no banheiro, assim como qualquer outro banheiro, mas você pode ver o interior do banheiro se passar pelas escadas, para ver o outro turista enquanto toma banho. A piscina não tinha nada em que se segurar enquanto entrava e saía. Isso não é muito seguro. A piscina está sempre limpa, mas você não tem mesas para colocar suas coisas. É muito bom que o hotel esteja na praia. Limpar a lateral da praia do hotel não é o que a equipe do hotel faz. A praia não é muito limpa. O wifi é muito, muito ruim. Não havia televisão. Depois de reclamar nada mudou. Depois de reclamar no check out no hotel nem mudou nada. Você paga por todas essas coisas. Não há compensação. Por 11 dias tivemos wifi ruim ou sem wifi, sem TV e várias vezes sem água para tomar banho. Não é realmente um problema se não houver água. Não foi por isso que pagamos!

Overall, my stay at your hotel was pleasant, but there are some areas that need improvement. Firstly, I must commend the staff for their warm welcome and friendly smiles. It really made me feel at home. The food was good, but it would be great if there could be more variety for breakfast, perhaps changing the menu every 2 or 3 days. However, there were some issues that detracted from the experience. The WiFi was unreliable, which was frustrating. Additionally, I noticed some broken doors and occasional unpleasant smells in the room. The walls had stains, and having cats roaming around during breakfast was not ideal. One thing that particularly bothered me was the interruption during breakfast by staff for the past 2 days asking questions about the rooms, some of my colleagues too are complaining.Breakfast should be a time for guests to relax and enjoy their meal in peace. I suggest implementing a feedback system, such as providing cards for guests to fill out twice a week during breakfast, to address any concerns about their rooms. Furthermore, encountering cockroaches and ants in the room was unsettling. This needs to be addressed promptly to ensure a comfortable stay for guests. During lunch hours, I observed two individuals, whom I assume are hotel staff, spending an unusually long time eating. This gave the impression that they were the owners of the hotel, an old black lady and a man (tall)! which was confusing. Lastly, there were some issues with security. They need to improve their approach to guests to ensure a sense of safety and comfort. Despite these issues, I must say that I thoroughly enjoyed the beach, and the pool boys were fantastic. The reception staff were also very helpful. Overall, with some improvements, this could be an excellent place to stay.

We originally booked 2 weeks after reading reviews, price and location. We had an excellent stay. Firstly the staff are a credit to the hotel,from the reception staff to the gardeners, happy smiling faces everywhere. If u need anything just ask. The gardens and pool area is quiet and peaceful and is constantly being cleaned and tidied. The food was good but you can easily walk to the main ***** for a change of scenery and see how the locals go about there life. This is Gambia its not greece or Spain so don't expect the same. We just walked 10 mins from hotel several times for food and drinks and enjoyed the experience. We decided to stay another 10 days the manager showed us several other rooms but decided to stay put. We'll done Balafon

Balafon is an excellent hotel.  The rooms, the breakfast, the beach: everything is very good.  I like that Balafon has a Gambian owner.   From Balafon you can walk along the beach or across the street to Sengambia *****, where most of the restaurants are, in about fifteen minutes.  In the evening we took a taxi back for safety reasons.  That costs 200 dalasi. When we arrived we were assigned a room that did not look like the photos in the travel guide.  We objected and were then given the nicer room.  So pay close attention when checking in! We were in Balafon in March 2024 and the guests were almost all Dutch. And now the downside of hotel Balafon: the internet.  That's very bad.  We bought a SIM card from Africell, but that didn't really help.  The internet is so weak that you can never read the newspaper or look up something about a trip to Gambia.  Working from Balafon?  Better not try it!

Good hotel at a nice location. Friendly people. Very big rooms. Shower and bed not so comfortabele buy ok. Breakfeast is realy good and a lot of choises. Every Day music at night for entertainment. Close to the *****. You can walk to the *****. Dont take a massage at tge hotel. They are to extensieve (75 euro). You can do the best massage at senegambia hotel for only 1100 dalasi.

Very nice place. The staff both at reception and restaurant are very friendly and committed. I have been coming there for the past 3years and I enjoy staying with them. I feels like home always interacting with the staff. Management should continuously work on treating staff well and maintain them for people like me and my friends look forward to seeing the friendly staff again. Super place!