Hotéis Lotte Hotel em Seoul

I visit Seoul yearly and Lotte Hotel World is one of best I've stayed so far. Location: Great for cherry blossoms scenery with Lake View rooms and we managed to catch beautiful sunrise too. Although not near most tourist attractions, it's located above 2 subway stations & linked to Lotte malls. Customer Service: Excellent customer service. Kudos to Front Desk Mr Duke Lee & Ms Hwang Yoonkyoung for being so patient and accomdating with my many requests as I was travelling with family of 13. I really appreciate the attentiveness of Mr Duke as he would approach me when he saw me walking towards the front desk to assist me and even asked how were the day trips we went for. I would also like to thank Ms Sharon Kim from Room Reservations for being so helpful and patient too! Room: Well maintained & no complaints. Multi usb points means we don't have to fight to charge devices. Amenities like shampoo, conditioner and body wash smell nice! Only downside was toothbrush was chargable which we didn't expect. But it is part of the hotel's sustainability movement hence we respect that. We also had a room which was the Junior Suite. Spacious room with living room and dining area with basic kitchen. If utensils are provided, it would have been even more convenient as we bought some food back. Breakfast: One of the widest selection I have seen. Pastry selection is good and the croissants were hot favourite of the family. The service team is also attentive and prompt. We were always greeted with warm welcome and smiles. Overall: Thank you for making my family feel welcomed and we enjoyed our stay very much!

As I remember. I never given low stars score like 1-2 for the 5 stars hotels. But these hotel is really can get only 1-2… - my flight was early arriving. We were there like 10-11 roughly in the morning. The bell boy pick up the luggage and trying to ask us away since they only allowing check in at 3 in the afternoon only. No problem at all but i asked him whether at least we can use the facilities first at least for shower. He denied. - i met the counter and she says the building I booked is another building (executive building) and so now we met someone there and she now allowed us to take shower at the gym. - in there… there is a suana and hot water pool like an onsen. I dont know whether we can not enter. Probably for theit own member or guests who booking the penthouse or a bit lower only. Even I booked premiere still considering not their vip. Understandable the policy. So if you want use they will charge you. A guy stopped me in front of the door and he informed me I have to pay. - Ok lets go! I can pay and expect inside must be very special since they charge you money but inside is nothing much. Two small hor pool, 1 cooler pool and tiny suana - steam room. Dont pay for it…. - at the the room they will charge you almost things even razor. There is useless even you paying this price. The local line calling is charging. - the most important is the mattress… its way tooooooo soft and old. The structure became a basin. You will have backache if you stay 8 nights like me. They changed it but pull off the topper. A bit better but the thing is the mattress not the topper. - if you like the Lotte mall next door and its the one reason you choose here. I think not worth. This location only for tourists buy and go…. No need to stay overnight and i feel this particular area not good to have a local korean taste of foods.

The hotel's location is excellent. The hotel lobby connects to a shopping mall, eating food court and Subway station. It’s about a 10-minute walk to MyeongDong Street and Namdaemun Market. The attached underground shopping area has small shops and a pharmacy. The hotel room was very clean and room service was efficient. Water and bath amenities were replenished daily. Staff were very friendly and professional. Stayed in the Executive Tower that is located to the left of the main lobby. Upon arrival, staff escorted us to a sit-down check in area. There were always hotel staff standing in the lobby ready to assist. We did not encounter any rude staff as a reviewer mentioned but had only very helpful staff that appeared eager to assist and enjoyed our attempts to speak broken English and Korean “Konglish” with them. Only one caution as the lobby has no seating area, thus be prepared to stand while checking into the hotel if you are not booked in the Executive Tower. Looking forward to another stay.