Hotéis em Scottsdale

Cooperation and attitude of staff Storms closed the pools for the day. Totally get that. Out of there hands. But we asked for a 2 hr extension to our checkout to enjoy the pool for a few hours since it was the main reason of our stay here, and you would think I was asking for a free weeks stay with the attitude the “gentleman” at the front desk had. He was extremely rude and condescending. We got our time at the pool, not that the staff at the pool noticed Never were waited on once in 2 hrs, but the young girls couple chairs over were visited numerous times with ice cold water and other drinks When we had enough we tried to get back into the hotel, only to find out our key wouldn’t work. Walked around to find a door that didn’t require one went to our room to find it didn’t work there either. I went to the lobby desk to inform them we couldn’t get in our room and clerk responded with its past your checkout time. I told her I called down around 10, was transferred to to the front desk where a man answered and eventually granted an extended checkout. Clerk claimed there was no record of it and basically without saying it, called me a liar We were so impressed with this resort when we first arrived and had a wonderful meal at the Orange Sky restaurant and even talked about making this our place to for special occasions since we are new to the Phoenix area. It went downhill from there, and rapidly We won’t return. The last impression is a LASTING impression

The staff was very friendly the rooms were clean and they were very accommodating I was very fortunate to be able to be helped by Katie at the front desk she was very accommodating when I requested a room with a hot tub because previous night they were not available. And a bonus I was right next to the pool. Definitely will come back!

We booked this hotel online for a stopover in Phoenix . The website said the hotel was undergoing renovation and that ”some” amenities would not be available. What it didn't say that the hotel would be a filthy mess. When we saw what a horrible state the hotel was in we asked to be rebooked at another hotel. The hotel manager flatly refused to rebook us elsewhere. Even after 3 phone calls from IHG customer service requesting that he book us elsewhere. He said that because we didn't cancel 24 hours prior to our arrival he would not cancel our reservation and rebook us at another IHG hotel. I guess it's our fault that we didn't know 24 hours in advance that the hotel was a pig pen! The entire lobby was covered in dust and dirt. The Seating in the lobby was caked with dirt. All of the carpet in the hallways and rooms is filthy and heavily stained. Avoid this place like the plague!

Rooms are beautiful and spacious but the policy of the length of stay that we were made unaware of when we booked here was a negative and made it so my boyfriend and I were unsure if we were to stay here again. Other than that the resort was beautiful

We stayed here for 3 nights in mid-January. The hotel was well appointed, and well maintained, both in our room and in the public areas. The outdoor pool was very cold, but the hot tub was just right, and the surrounding deck tempted us to sun bathe. Breakfast was the usual HIE fare. The staff were friendly and helpful, laying up our stock of dry ice in their freezer when we discovered that the frig in our room did not have a freezer. The one curious feature here was the absence of a microwave in our room. This was a first in more than 500 HIE stays! It forced us to take our dinner plates downstairs to warm in the communal microwave adjoining the check-in counter. This was mystifying because it was transparently obvious that there had been a microwave in our room, and that it had been removed. Forcing guests to use a communal microwave during the midst of a pandemic is an incredibly bad idea; I implore the General Manager to address this issue at once.

A stay at Hotel Scottsdale places you in the heart of Scottsdale, a 1-minute drive from Scottsdale Stadium and 7 minutes from Tempe Town Lake. This aparthotel is 4.2 mi (6.7 km) from Camelback Mountain and 4.2 mi (6.7 km) from Arizona State University.Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and a fireplace in the lobby.A complimentary continental breakfast is served daily.Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.Make yourself at home in one of the 62 guestrooms featuring refrigerators and LCD televisions. Your room comes with a Select Comfort bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

This hotel is okay, but doesn't seem to meet the standards of the Hampton Inn brand. Our room was continually damp & musty, while other areas of the hotel were hot, leading me to believe there's an issue with the HVAC system. There was no way to open a window and allow fresh air to enter the room, either. The breakfast was fine, and the options were changed during the time we were there, which was nice. However, the pool area is very small and is really just a slab of cement with a pool in the middle of it. The location is convenient, but in the future I'll choose to stay elsewhere in Scottsdale as it seems like a lot of money for an average hotel experience.

I am used to great hospitality, I am from Malaysia, but staff from Comfort Inn exceeded our expectation. They went above and beyond regular service when they had to evacuate our things while we're still conferencing. The care and mindfulness of their housekeeping staff was truly commendable. Thank you most sincerely.

This is my second time at this Hotel with my family. The staff provided excellent service and were very courteous upon arrival and with any questions I had. The room was clean and large. It has been updated nicely with granite and tiled shower, and nice furnishings. As with most Embassy Suites, there is a sitting tv area with fridge, sink, microwave, and small dining table. I had a pool and mountain view, which was nice. I didn't use the pool, but families appeared to enjoy it. There's really nice sectional seating with fire pits next to the pool, which would be great when it gets cooler. I enjoyed the evening reception which was better than the 1st time. Due to covid restrictions being lifted, they provided light snacks, such as cheeses, veggies, chips, and a few dips. There is a two drink limit per person, and it's free. The morning breakfast is always a nice perk and very good. I gave this hotel four stars only because it is an older hotel, but it's still very charming. I definitely will be back again.

First of all I want to mention the plus side of this property and not let my poor experience with them cloud my overall judgement of the Marriott brand. 1) Location excellent, within walking distance to old town Scottsdale and Fashion Square Mall. 2) Rooms are clean, well equipped and maintained. 3) The bar and restaurant staff were excellent and made our stay (4 weeks) very comfortable and feel like home away from home. Now here comes the two major problems that we encountered with Adeline Hotel: a) As a ”Life Time Platinum Elite” member of the Marriott chain I would have expected a better reception at check in (we had booked a 4 week stay with them): They did not offer us an upgrade even though the property was empty. They denied having a upgrade available as they were fully booked (when we checked on line we could have booked a suite). In the end they reluctantly gave us a suite for a part of our stay, when we embarrassed them of their availability. Their response was ”You can perhaps get an upgrade at another Marriott property!” We have since stayed at Marriott multiple properties in the UK, Egypt and Jordan all of them offered upgrades without any fuss or having to escalate and make them aware of their Marriott Policy for Elite Honors Members. b) The accounting practices at this property was crazy complicated. I have never had an invoice so complicated that not only we could not work it out, neither could their staff after several attempts. Its been over a month since we were able to reconcile the invoice and credit card charges. In the end we found out that they had over charged us $1500 plus for our stay which they did eventually return to our Visa card. We have visited over 51 countries and spent over 800 nights in Marriott hotels and this was one of the worst experiences ever and certainly does not represent their Brand. I will also mention that their overseas properties are way ahead as far as Customer experience is concerned and they should pay much more attention to Customer Loyalty as it is a two way street. Finally, we plan on coming back to Scottsdale, USA in April 2023, for another 6 week stay but we will certainly give this property a miss and take Adeline's advice to us of looking for another hotel that will give us a better loyalty member experience.