Condo Gardens Brussels

Começamos que a recepcionista não estava trabalhando durante o horário de check-in e tivemos que ligar várias vezes para ela para nos dar o código da caixa para que pudéssemos pegar a chave. Chegando no quarto, estava sujo e quando ligamos para a senhora, ela nos disse para esperar meia hora para ela chegar, o tempo passou e ligamos para ela, ela nos disse que esperaríamos mais meia hora e mesmo que disséssemos ela que tínhamos coisas que fazemos, ela respondeu gritando conosco e dizendo que tínhamos que esperar por ela no hotel. Saímos e dissemos para ela deixar a chave no cofre, e quando chegamos tiramos a chave e não funcionou, ligamos para ela, a mulher saiu de um dos quartos, ela nos deu outra chave e saiu . O resto da estadia não foi muito diferente. O apartamento que ela nos cedeu não era duas camas de solteiro e sim uma, fomos pedir mais lençóis e ela não nos deu, e toda vez que entramos em contato com ela ela foi rude. Não há reembolso se você cancelar, também não havia quartos disponíveis em outros hotéis que vimos e por isso ficamos, caso contrário teríamos saído na primeira noite

I'm surprised at some of the negative reviews. I spent a total of six nights at the Condo Gardens Brussels, in three different rooms. All of them were clean and I didn't see any mold. I dealt with only one receptionist and she was very pleasant, very helpful, and spoke English very well. The only drawbacks are that the check-in time is 4:00 PM and that the place is not downtown but about a 30-minute walk from the Grand Place. But it's on a quiet street in a residential neighborhood, and is a short walk from the North Train Station if you use the back exit.

They don’t even deserve one star My stay at the hotel was the most disappointing experience of my life. The receptionist, Angilani, proved to be unreliable, untrustworthy, grumpy, and rude. I strongly advise against anyone staying there, as she significantly impacted our holiday from the very beginning. Upon arrival, Angilani failed to notify us that our key was in the hotel's express check-in box. With no one at the reception and no code provided, we waited for 30 minutes. After numerous calls, she finally answered and informed us that she would be there in 30 minutes due to a supposed meeting. Upon entering our room, we found it extremely dirty with a foul smell in the toilet. We had to leave for an appointment and called her for assistance. She claimed she would arrive in 30 minutes, but when we called again, she insisted there was nothing she could do. An hour later, she called shouting, instructing us to find the new key in the express check-in box without providing the code. Despite our repeated calls, she screamed at us on the phone without giving us the necessary information. After a long day, we returned to the hotel, and the new key failed to open the room. We waited 30 minutes for her to resolve the issue. The following day, I approached the reception only to find Angilani wearing her pajamas. When I requested a duvet, she directed me to a cleaner who did not speak English and later claimed they were out of stock. This was a disgraceful attitude towards guests. The shower had inadequate hot water, and the unclear electricity usage policy left us uncertain about potential charges. Overall, our stay was a disaster and extremely unpleasant. I sincerely hope others won't have to endure what we experienced."

STAY AWAY! It's a scam. Mold everywhere in the rooms and the hosts shouted at us and said all the rooms were moldy. After deciding not to stay there they are now lying saying they never got the key back trying to charge extra for it. Anyone giving this place more than a 1 or 2 is a bought review.

Complete disgrace of a hotel/accom!! Myself and a friend booked for two nights last week, and we were unable to make the check in due to car issues. So informed the hotel of our late arrival. We were in contact with the booking agent and they we perfectly fine throughout that point. We were waiting for the codes to the hotel for our 3am arrival time which never came. I was emailing desperately trying to obtain the codes, and didn’t receive anything from them. We ended up sleeping in our van out of the city (due to the lez) in the cold and uncomfortable setting that you can imagine a van would be. The next day when we eventually checked in at the time when someone was in between 16:00-18:00, the lady on the desk was lovely and apologetic, and said about getting a refund for the first night via the sales department, because obviously we would be entitled to that. When I emailed them asking about getting said refund for the first night, I was told that I wouldn’t be entitled to one due to not paying for parking that we didn’t even need as we wasn’t bringing the van into the lez of Brussels and parking in the park and ride section! Completely disgraceful treatment. I also booked through ***********, and the hotel took the payment outside of *********** and through their own website which I never once wanted to do. I had many issues with this accommodation from start to finish, and I would highly recommend never booking here. Never in my travels to over 50 countries and countless cities have I experienced anything like this.

UBICAZIONE: L’hotel si trova in uno dei peggiori quartieri della città, vicino alla stazione, anch’essa frequentata da persone poco raccomandabili. La via di accesso è scarsamente illuminata e spesso presidiata da individui che fumano o bevono, nascosti negli angoli bui. All’inizio della strada c’è un piccolo parco con panchine dove si radunano persone della stessa tipologia, rendendo l’atmosfera ancora più inquietante. CAMERE: Le camere sono in condizioni disastrose: fatiscenti, sporche e pervase da un odore nauseante che rende l’ambiente invivibile. Non vi è alcun tipo di comfort, nemmeno i servizi di base come saponi o asciugamani ( i pochi forniti sono macchiati, sporchi e logori). Nel letto e in bagno erano presenti molti peli. Dubito che le stanze vengano mai pulite, ci si ritrova a dormire nella sporcizia di coloro che ci sono stati prima. SICUREZZA: L’accesso alla struttura avviene attraverso un cancello principale poco sicuro, oltre il quale si entra nei corridoi delle camere. La porta di ingresso di questi ultimi rimane costantemente aperta, senza alcun controllo. Leggendo le recensioni su Booking e altri siti, ho scoperto che in passato alcune persone sono state svegliate nel cuore della notte da sconosciuti che si erano introdotti nella struttura per fare confusione. Nel nostro caso, la camera presentava gravi problemi di sicurezza: la porta si chiudeva a malapena e le finestre, nonostante fossero serrate dalla maniglia, potevano essere aperte facilmente con una leggera spinta. Essendo al piano terra, sarebbe stato estremamente semplice per chiunque entrare. Questo, considerato il quartiere e le persone che frequentano la zona rappresenta un rischio enorme. La stessa signora della reception ci ha consigliato di non percorrere le vie limitrofe all'hotel al calar della notte e ci ha sconsigliato di rientrare o uscire dall'hotel nelle ore serali, in particolare dopo cena. Appena arrivati, abbiamo segnalato la situazione a booking e abbiamo iniziato a cercare immediatamente un’altra sistemazione. Tuttavia, essendo già tardi, siamo stati costretti a trascorrere lì la prima notte, che è stata interminabile e molto stressante. CONCLUSIONI: Sconsiglio vivamente a chiunque di pernottare in questo hotel, sia che siate uomini, donne o ragazzi. Non solo è una struttura in pessime condizioni, ma anche un ambiente pericoloso. È stata un’esperienza da dimenticare.