Vincent
20 de junho de 2024
My husband had a double lung transplant, eight months earlier and we always request a room away from the noise and something clean. We arrived at the hotel. There was major construction going on dust flying around everywhere and noise.
We asked to be put on a room with no construction and they put us on a room where 8 o’clock in the morning they were doing construction. The room opened up the refrigerator to put my husband meds in there and an old soda from the clientele before. 2 o’clock in the morning the front staff was out in front of the hotel, laughing and giggling on the phones with their friends and just. Below our room to find out what the noise was out to the front desk and no one was answering the phone. One of the worst stay up ever. I went to use the gym and found out that it was under construction. we were never notified about any of this when we made reservations they had reciprocation. They told me I had to ask Hotel myself. This is totally unacceptable. Service is horrible.
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