Usuário convidado
17 de maio de 2023
I would give this hotel and its associated experiences a 3.5. The rooms themselves are ok with decent bathrooms. The gardens are beautiful, The staff are extremely nice! Especially the kitchen staff are amazing!! they take a bit of time to get your food ready so it was wise to order meals before hand. My negative was with the associated experiences - I understand that a group program (sharing with others) always comes with trade-offs but we were treated unfairly by the nature guide in our jungle walk, canoeing and visit to EBC program. The jungle was so beautiful and we wanted to take all of it in. However, the walk itself was rushed and much to my dismay the guide deserted us in parts of the trail to solely cater to the other party in our group. Subsequently, I ended up renting an entire jeep (costs less than $200) for the jungle safari and the guide was dedicated. We saw over 13 rhinos and realized the same guide was extremely knowledgeable and pretty good at animal spotting. I would give the jungle safari alone a 5/5. Overall, it was a mixed experience - I would definitely recommend taking private tours if you can afford it, this hotel’s nature guide is not adept at managing multiple parties for group experiences.
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