Usuário convidado
18 de maio de 2024
We travelled to Mahabaleshwar with our in-laws and my sisters family to celebrate my in-laws 50th Anniversary. Overall it was an amazing experience. From the booking process to the check-in and arrangements made by the hotel were all fabulous! Special thanks to Kapish for organising it all so seamlessly. He was like our own family member at the hotel and was always available to assist us with our needs. It was truly hospitality at its best. We opted for deluxe rooms and a pool villa. We found out that our deluxe rooms were upgraded to Garden villa rooms which was a nice surprise and beautiful gesture by the team. ***oj from the restaurant was also immensely helpful when it came to our food preferences and requirements and ***aged to make us feel right at home. We requested for Maggi to be served for our get-together and although it was out of the norms he went out of his way to fulfil our needs. Abhishek from housekeeping and his team were on top of their game as they arranged for all necessary things we needed to have a nice get-together at our pool villa. From decorations to maintaining impeccable rooms, the housekeeping team was always on point. There were few glitches in the beginning of our stay but one call to Kapish was all we needed to get them sorted to enjoy a glitch-free stay at the property. He ensured we had a pleasant stay and even better experience for our in-laws 50th! Thank you Kapish, ***oj and Abhishek! Some things that can be improved are the buggy services which can be more prompt and food delivery to villa rooms which can be made but quicker.
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