Rosewood Sanya

Overall this time at the Rosewood Sanya was truly exceptional. As an avid admirer of the Rosewood brand, I was delighted to stay in one of their pool rooms. The attentive service of our butler, Nanncy, both during our stay and with her pre-arrival communications, was incredibly heartwarming. The breakfast spread was abundant and indulgent, while the infinity pool offered breathtaking views. However, the only minor drawback was the excessive softness of the bed. Nonetheless, I've already arranged with Nanncy to ensure firmer bedding arrangements upon my next visit. A truly memorable experience encapsulated in just a few words.

We have very nice stay, the front desk staff very kind and warm, the manager santos very helpful. Thank you.

Had an amazing stay, staff were very helpful, especially Nancy our appointed butler, she make our stay really enjoyable. The 2 infinity pools are really cool, with enough loungers and few wooden cabin (semi private and offer shading). 2 points to mentioned tho regards to the service: had to queue for breakfast on both morning, no seating were provided, a lake of care towards customers here. Also English level of most of the staff were limited, surprisingly. Luckily Nancy was always available so it didn’t affect our stay.

Rosewood Sanya is an unforgettable resort. From exquisite decor to unbeatable facilities, the hotel exudes a unique atmosphere. Here, you can not only enjoy the cozy atmosphere of luxurious rooms, but also enjoy gourmet cuisine at the award-winning restaurant. In addition, the hotel is surrounded by stunning beaches and crystal clear waters, whether it is snorkeling or relaxing in the sun, you can enjoy the holiday. The professional service and thoughtful care of the hotel staff make people feel at home. Overall, Rosewood Hotel Sanya is one of the best hotels to visit in Sanya and is the perfect choice for both business and holiday travel. I highly recommend this hotel to all travelers looking for an exceptional experience! Especially Ryan in guest relations, great service!!

Mixed feelings about this hotel. We arrived early and got early check in, which is nice and special preparation for birthday celebration etc. however staff and management of this hotel are very under trained. First of all, luggage was mixed up and sent someone else’s to our room. That first night they hosted in their pitch some company’s event which is fairly noisy and even heard karaoke singing throughout the night. When we try to complain, staff only replied systematic replies, said no notification for such events and later confirm that there is (after a few complaints). They also refer me by “laws” the people from that company can do as they want till 9pm. This is very unbearably for 5 stars hotel standard like rosewood. The next morning, similar things happened. Yoga class at 8am blasting music at the same pitch. Overall it’s a very nice hotel but service is not up to standard at all. 硬件很好，可惜其他地方对不起瑰丽这个品牌。草坪租出去公司活动，一整晚在唱ktv。服务生机械式回话，完全不是五星级的水平。 如果需要，我可以提供几个视频给参考。

Fantastic stay ,everything were perfect to make our first time to Hainan a great memorable holiday .