Mandarin Oriental, Sanya

I recently went to Mandarin Oriental Sanya for about the holidays, and I am more than satisfied with all the amazing staff that served me throughout the entirety of my stay. I would like to personally thank Chloe and Dora who work at the Sunset Bar for their attentiveness and great service, along with the Grey from the restaurant 'Fresh' for his friendly demeanor and outstanding customer service. Thank you and I will definitely be returning to Mandarin Oriental Sanya!

Amazing spot, great food and ok room. As everything in Hainan it’s overly expensive and things are left behind without too much care, the private beach is superb.

Complaint Regarding My Stay at Mandarin Oriental Hotel Sanya I am writing to express my deep disappointment and dissatisfaction with my recent stay at the Mandarin Oriental Hotel in Sanya. As a loyal customer and someone who had been looking forward to this post-Covid family trip, I must say that my experience fell far below the expectations I had for your esteemed establishment. The series of incidents I encountered during my stay has left a lasting negative impression. Firstly, upon checking into my room, I discovered that the bath salt had been used, indicating a lack of attention to detail in the room's preparation. This immediately made me question the overall cleanliness and hygiene standards of the hotel. Secondly, I was appalled when my mother was almost hit by a golf cart while we were moving around in the hotel. The incident left us shaken and concerned for our safety. It is absolutely unacceptable that such a dangerous situation could occur within the hotel grounds, which should be a secure and protected environment for guests. Furthermore, I must address the lack of professionalism displayed by the manager on duty who approached me to apologize for the used bath salt. Not only did the manager fail to address the issue promptly, but they also referred to me by the wrong name, which demonstrated a disregard for customer service and basic attentiveness. This level of carelessness only served to exacerbate my disappointment. Even worse, when I reported my grievances of the bath salt to the hotel staff, they sent me two unwrapped cakes that appeared to be in a sorry state. The cakes were clearly an afterthought and lacked the quality and presentation one would expect from a renowned hotel such as Mandarin Oriental. This gesture not only failed to rectify the previous issues but also displayed a lack of consideration and effort. Additionally, the behavior of the concierge staff was highly unprofessional. Throughout my stay, they consistently neglected to greet to guests and instead indulged in playing with their phones. This type of behavior creates an unwelcoming and impersonal atmosphere, which is a stark contrast to the exceptional service one would expect from your establishment. Lastly, the incompetence of the butler assigned to my room was evident in their inability to navigate the hotel mini program on WeChat. Despite my repeated requests, the butler continuously sent me the wrong links, resulting in my inability to order food through the designated platform. Also, I asked the butler to book your spa hotel for me on my arrival in your hotel but did not get any response during my 3 days stay. This level of ineptitude further exemplifies the lack of proper training provided to the staff members. My family and I had been eagerly anticipating this trip, hoping to create cherished memories. Instead, our experience at the Mandarin Oriental Hotel Sanya was marred by a string of disappointments and subpar service. The incidents I have outlined make me question the internal staff training and overall commitment to providing a superior guest experience. I trust that as a reputable establishment, Mandarin Oriental Hotel Sanya will take immediate action to address these issues. I kindly request a thorough investigation into the matters raised and appropriate measures be implemented to ensure such incidents do not recur. Furthermore, I expect a sincere apology and a gesture of goodwill to compensate for the inconvenience and disappointment caused during my stay.

Peaceful oasis in the midst of Sanya. Only wish we could snorkel right off the hotel and adjacent coral reefs to the right but, as always, government rules & regs win out.

This hotel has a beautiful location with its own coral reef. Large, spacious grounds with multiple restaurants all along a long sandy beach next to the reef. Our 管家, Wendy, was very helpful in helping us book a snorkeling time (with a coach who can take underwater pictures of you feeding fish using a GoPro) and the seafood buffet on the beach, which had unlimited Australian lobster, steak, and other seafood, and needs prior reservations. Overall, fantastic resort that's worth the price.

What a beautiful hotel, service top . Just you need to speak Chinese otherwise byby

Horrible and ridiculous service by Mandarin. Worst ever as compared to other mandarin around the world. Imagine being chided by the staffs? They denied and no outcome concluded. Had raised this up to the management.

Everything is wonderfull , we meet mr. Mihai from the first moment till we leave the hotel he is very friendly and speak a different languages like chinese english german and other , all staff service very good , the cleaning is 10/10 the service is 10/10 , i give this hotel 10/10 on everything really , also we meet mr. Gerg manager of fresh restaurant he was friendly and helpful what can eat as we we inform him we eat only halal food , its wonderfull resort thank you so much for everything

Grace