Hotéis Atour em Sanya

As always Sunshine Resort in Sanya is like a home always from home...but with better cooking :) From the warm welcome from Vanessa at the front desk...to all the cleaners, wait staff and pool staff..you are treated as a valued visitor. It is great to see the extra loung chairs at the pool and on the property above the beach and chairs and umbrellas on the beach...well done. A big benefit is the newly developed bosrdwalk that goes the entire lenght of the beach with plenty of food and drink. Also....although I do not have kids here..they always have entertainment on the holidays for the young ones. I will always return the the special...”Sunshine” in Sanya

The hotel is situated in a very touristy area. Many Russian-speaking tourists. There is a mall by the hotel and a food court area across the street, the beach is within walking distance. The room was clean it came with basic amenities, I would take an extension lead to charge multiple devices. The elevators are very slow and if you want to relax by the pool and find a place to sit you need to go early as the seats get taken fast. The gym area has enough equipment to get the job done. Check-in and check-out were very fast, we had no problems. If you cannot speak Chinese they will translate. There were a few rude entitled tourists. Be courteous and respectful to the workers and people trying to help, and make an effort to use their language either via a translation app or learn a few words. You will see the instant appreciation and respect for trying. If you go to the front of the pineapple and walk left for about 5/10min you can find some Western restaurants called the Dolphin, Little India and an Italian place. If you want coffee early in the morning there is a Starbucks on that same road that opens at 7:00 am. Overall it was a good stay for a business trip with no issues.

It was my second time staying in this hotel. Both experiences were very good. They upgraded my room this time, I really appreciate that. The room was spacious and comfortable with sea-view and a private garden. The breakfast is very good, I recommend to include it in your booking. Check in and check out process is fast and easy.

Great hotel choice and great value for money. Service oriented team, they hold what they promise. Great view. Clean rooms and great garden area. Lovely pool area. Nice frog concert to fall asleep with at night. Great for a romantic stay, enjoy alone, as couple or family. The concierge speaks very well English and is very helpful. 5* to him. Great breakfast - Chinese and international food. Near by are many restaurants with tasty food and a few shops too and just 10 min walk away from the beach. I would always be happy to return. Fun fact - I did actually return. 🤣🤩🤣.

Fifth time choosing this hotel while traveling to Sanya, used to come with friends, and now for business trips. The hotel has changed a lot over the years, and it was kinda going very low quality in terms of amenities and services few months ago. But they have made recent improvements, like the wooden deck that finally had been renovated and look nice and clean now. I was disappointed at first at my arrival since the staff was not welcoming at all, not even smiling or helping with luggages, but then Johnson took over and has been amazingly helpful! His English was great, and he upgraded my room for one with the nicest view over the pool and bay, which was really appreciated. Amber at the reception has also been a great host, great English and attitude, she helped me with my late check out. These two really made my stay better. Overall this hotel is always a good and quiet choice. Sadly they removed their western food options for the restaurant and room service, so not ideal for foreigners. But breakfast is good and got all the options. I’ll definitely come back, since to me it’s still one of the most beautiful hotel in the area, but hoping for some more improvements to take it back to the level it used to be.

Our trip to Sanya turned out to be absolutely amazing and one of the reasons was this hotel. Everything from check in to check out was perfect. While the staff couldn't speak English, they never hesitated to solve the problem. The front desk person who checked us in, Ricky, was super helpful in explaining everything and answering my countless questions. He was kind enough to give me his WeChat so I could bother him anytime I wanted and he didn't disappoint. When we were tired of beach or just wanted to be lazy, the pool served a great place to go. And not to mention gym and games that kept us occupied in the non-beach time. The only thing I wish that was missing in the room was the lack of sunlight. Our clothes couldn't dry. But we carried extra set of swim wear so it wasn't a big deal. The hotel's location, breakfast, concierge's tips and overall service, everything was top notch and we had a wonderful time.

This has been my third trip to Sanya and I must say this hotel left a lot to be desired. My personal goal for choosing this hotel was A. Trip.com is still using great photos of the place that sold that island retreat to me and B. to have the resort vibe where I would not have to leave the comforts unless it was for a good reason. However on arrival and inspection my husband and I quickly realized we would be seeing a lot more of Yalong Bay than we had planned with almost every meal being eaten at other hotels with much less of an “off season “ vibe. The location is great and accessible to the beach but the hotel boasts pools(more than 1 being important) however on inspection only the kiddie pool and half of the main pool were allowed to be used. The pool in front of the McDonalds was semi drained and cornered off despite staff members cleaning in it as if it were being used. The main pool divided up into 4 areas was also not in full use with the entire right side being forbidden. Many of the other pool like areas that originally had been marked as swimming areas also had signs up saying it was a “landscaping pool - do not enter”. Another unsettling part is the incessant douyin content creators who set up camp at the stairs of the only usable pool to film the general area and talk all day in shifts with no real consequence or idea of privacy. As for dining the “western style dining” was definitely not catering to westerners unless you count rubbery eggs and dry bacon with a side of rotisserie corn sausage as a “full English” the dining hall itself is in two areas indoor (with broken upholstery and exceptionally dirty flooring) and outside with chairs that resemble public swimming pool seating in the 80s with a dose of tetanus on the legs. The evening dining is also something to be avoided if you have no way of understanding Chinese or do not wish to get food poisoning since meat is kept outside in dishes for you to choose your own BBQ options while no regard for cross contamination or food allergies are applied. The hotel rooms themselves were the redeeming feature of this hotel with daily cleaning and good views of the mountain and ocean depending on your choice of room when booking. It is also worth noting there is no room service but there are very convenient meituan drop boxes located outside the hotel lobby. Cleaning staff were super friendly and other hotel staff seemed to be divided into “older” and “younger” the younger of the bunch being much more helpful and more recognizable as people working in the hospitality industry. Other amenities such as the spa (was not occupied and not on offer) and the gym was well equipped however some machines were of the older more unreliable variety and with no working air conditioning you could potentially be working out in a sauna. On arrival you are offered a complementary coupon for one afternoon tea set, the pictures used for advertising this special offer are unfortunately false advertising. With an odd assortment of savory and sweet cookies and snacks it was anything other than something I would purchase myself. Our first impression was that the hotel was in an “off season” but on closer examination of hotels in the surrounding area we found other hotels to have daily scheduled activities, full use of amenities and to be run by actual hospitality staff and not by untrained locals like the LAN Sanya - ocean view resort. Unfortunately this hotel would get a 10/10 would not recommend to foreigners and would not book again from me.

We arrived and we were greeted with Ceasear who speaks good English. Cleaners come daily and clean and refresh room. Breakfast has a variety of Western and Chinese food. The ball pit is great just for a space for our toodler to get rid of energy in between swimming, eating and sleeping. The sandpit is also fantastic, with trees giving it shade. Full of fun toys for the the children too. The swimming pool is a great temperature! Pools towels are easy to get. Life guards are friendly!!! Swimming rings available. Bubble machine. Supermarket is a close 7mins max walk. Beach is right there but you have to walk 5mins either left or right to cross the road. The noodle bar is awesome and yummy! Also a great convenience store on the 1st floor. Easy to order food in.