Zannos Melathron

The view was nice. That’s about everything that was good about it. We arrived and got told we are getting an “upgrade” but after looking at the images of the room we actually booked it seemed more of a downgrade. Even the upgraded room didn’t look like the photos on the site. It was apparently a luxury room just because it had a view out the window, instead of climbing a few steps to get a view on the original room we booked. After requesting to view the one we booked, we got told they will get us in an hour but we never heard from them. After that we haven’t seen a single person in reception. We ordered breakfast the first morning, and we didn’t receive what we ordered at all, nor was it well prepared. The cutlery wasn’t even cleaned, and the tray was crawling with ants. Even though we had free breakfast all week, after that first breakfast experience we decided not to order there anymore and went to the bakery instead. Also the food tray was not picked up for about 3 days even though we had our room cleaned daily, it led to the food going mouldy and had to drop it at reception ourselves. We had our room cleaned daily, but all they really did was make up the bed, not even change the sheets, and gave us new towels. We did not get a shampoo or shower gel refill or toilet paper refill all week, we had to get our own as nobody was ever at reception. The service was good the first day we got there, but after that there was not a single person to be found the majority of the time. On the fourth day we decided to sleep in and the cleaner just walked into our room despite us telling them to wait after they knocked, while we were undressed. The facilities of the hotel seemed to be non existent. There was no pool despite it saying there was one. The hot tub in our suite didn’t seem to have any general maintenance and had rubbish inside it, the tap was leaking, the toilet smelled very bad, the pillows and sheets had blood stains from bugs and the towels and sun-beds were very visibly not clean.

No heat, we were freezing. No hot water, we couldn’t take a shower. We had to cut short our vacation. Also, the pool is not heated and there is no spa.

Bathroom requires renovation. Cleaning room was neglected. Beautiful hotel and great location.