Oia Mare Villas

Amazing location and very attentive staff. Our room was beautiful and all the staff were incredibly kind and dedicated.

Customer service was inadequate. There was no help with luggage during check in or out. We were assured there would be someone to help with out luggage during our check out due to mobility issues and limited physical capability. We waited until 3:50am and our ride to the airport was supposed to pick us at 4am. The front desk staff did not understand us, we tried to clarify that we needed help with our luggage multiple times and the receptionist assured us someone would be there to help us carry our bags but no one showed up at the time we requested there was a very big communication barrier. We will not be staying here in the future.

Only after a few hours after checking into the hotel and having our credit card scanned our card was compromised. Even though we had our room paid in full before arrival, they took copies of our passports and credit card. After speaking to the front desk about it, we were told it's not there problem. We explained that the card was ONLY used at their hotel. Again...not there problem. At breakfast the next morning we found 4 more people with the same issue. Again the hotel said it's not our problem. Luckily our credit card company caught it, but it created a huge problem for the remainer of our holiday. BEWARE!!!!!

The reviews for this property were very mixed so I wasn't sure what to expect -- but Oia Mare Villas was perfection! The room was spacious and clean, with a beautiful ocean view and private outdoor jacuzzi. The hotel staff were helpful and informative, helping coordinate transfers from the airport and to the port as well as provide and arrange excursions for us. The steps up and down Oia to the property are not for those who are not steady on 2 foot unassisted. My mom (in her 60s) has a bad knee and had trouble with them. We just took our time. The hotel staff will meet you at the top of town to take your bags down for you. Make sure to tip them well! It was very busy in Oia starting around 10am, but that was expected. We enjoyed the sunset from the hotel property two of the three nights we were there, and the crowds that gather at the top of Oia are many. It's quite the experience. I can't wait to return!

This property IS AMAZING!! It had a lot of stairs and was tiring at times, but so worth it! Our room was perfect - we enjoyed the private space to watch the sunset. The view was STUNNING!! So beautiful! The front desk gentleman (first initial A) was so sweet! Super friendly and helpful. The porter(s) were A hose d! We had a gentleman the first day who was fantastic and then on our last day we had the same man and another man who might have been the groundskeeper of the hotel (we saw him do everything on the property - watering plants, sweeping, cleaning the pool - even helping us find our room the first day!) also helped. He carried our luggage UP all of the stairs. These were heavy! I was so impressed and so grateful for their help. This place was wonderful - totally recommend it! I hope to stay at Oia Mare Villas again. Just a lovely place with such wonderful hotel staff!

I am not sure where should I start with this property. This is the only property where we had the worst experience and also this was the one of the expensive properties we booked it for our trip. Let’s start with the good things 1. View is 10 out of 10 and they do have private deck to see the sunset 2. House keeping staff is superb Now coming to our worst experience we had 1. Room reservation is a full scam and they will show you 56 photos for the room type and they will try to give the worst room you can imagine. The reservation manager who looks after the reservations is so rude and has zero etiquette to speak to the customer. My suggestion is to not to expect the room you looked in the pictures as it all depends on the reservation manager’s mood to allocate the room. We had a lot of arguments on the room with the reservation team and ******* and finally we got the expected room the next day 2. Their breakfast is so bad. If your chef doesn’t know how to make the basic croissants then you should definitely start looking at your stars which you are very proud of 3. Reception girl who did our onboarding don’t know the name - She is the 2nd rude person I met from this property. She has zero experience is talking to handle the customer and she also started scolding the house keeping staff in local language as the staff was just trying to help the customer In summary. Worst customer experience and bad service

Outside of helping with luggage and organizing things . The suite jacuzzi was not cleaned until I complained Dirty bag of towels were left in the patio suite area Not very accommodating on many fronts Had ants in the suite / they obviously didn’t do one more ck before we arrived Suits itself was conveniently close to shops not convenient to main building - look at other options first

Absolutely beautiful view and room. Location to die for and the private platform to view the sunset was totally worth it. Room was massive and the spa excellent.