Hilery
27 de novembro de 2023
There were some pros and cons that make it tricky to review.
They asked upon booking what time we will be arriving and I said 2 or 3 and we arrived at 2:45. They told us they didn’t have any rooms cleaned yet and we would have to come back in 45 minutes. That started it all off poorly. Explain to me how you knew what time I was coming, check out time is 11 and at 2:45 no rooms were clean? They could have called to let us know or provided us with a drink while we wait. They don’t understand customer service at all.
Good things: Shower was great with consistent hot water and good pressure. Breakfast in the garden was nice. Room is tiny but clean. Bed was comfortable and even though there was an event the noise levels were ok.
Parking was a nightmare and we got blocked in for 20 minutes trying to leave. The driveway needs to be repaired. Basically the check in and check out of our trip was annoying but the stay itself was good.
Overall, they need to work on their customer service more than the hotel itself. It is a pretty location with nice views and has a peaceful vibe.
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