The Phoenix Resort

There are simply not enough words to describe how wonderful the Phoenix is. From the moment I book to the numerous emails exchanged for coordinating everything from excursions to restaurant reservations, every detail is handled seamlessly. This place is truly amazing! We've stayed here three times, with another trip planned very soon. The units are exceptionally spacious and conveniently located within walking distance of everything you need.

I just completed a week long stay at Phoenix with my two kids (both under two) and their grandparents. We also had my nephews and their parents in a second suite. The stay was wonderful. From the minute we booked, the entire staff went above and beyond to help us prepare including stocking the room with baby snacks, diapers, pack and plays, and highchairs at our request, and helping to book a babysitter to stay with them a few times at the Kid's Club (they require an additional sitter if your kids are under 4, otherwise you can just drop them off). They even took the time to put outlet covers throughout the suite, and to add kid friendly plates and forks. We were always greeted with a smile, their information was so helpful, and the team helped to book several excursions that were seamless from an operations standpoint. They also helped us find a photographer to take a few pictures of the family for the grandparents. The location was top notch -- lots of interesting places to explore in walking distance and they helped us book golf carts for getting to the other parts of the island. The resort also had complimentary activities -- we attended a chocolate tasting, a rum tasting, and a s'mores pit, as well as their daily complimentary happy hour. The front desk also had lots of items on request, and we ended up borrowing sunscreen, aloe, and a curling iron from the front desk, which were all so helpful. We ordered room service and poolside service multiple times from Red Ginger and the food was stellar. In particular, recommend the fry jacks for breakfast, the chicken sol bowl for lunch, and the fish dishes for dinner. Finally, the rooms were excellent. Clean, comfy, and spacious. Highly recommend the Phoenix! Thank you for the awesome time, and extra thanks to Cindy at Kid's Club, and the whole front desk team included Jorge, Danny, Candice, Tatiana and everyone who made it such a lovely stay!

From the moment you arrive at The Phoenix you’re treated like family. This was our 5th or 6th stay and we were so glad to be back. The resort is gorgeous and the location is wonderful, but it’s the staff that makes your visit so wonderful. The personal touches, friendly conversation, and attention to detail makes The Phoenix a fabulous place to stay. They remember birthdays, help with making your reservations, send you to great places to eat, and are genuinely happy to have you as a guest. The rooms are impeccable….clean, spacious, and packed with everything you need. Don’t forget complimentary cocktails at happy hour each day! We love it here and so will you!

My recent stay at The Phoenix was fantastic. The employees were so friendly, very attentive and accommodating. Rooms were very comfortable and I loved the spacious bathroom. The pool area is gorgeous with the most amazing seascape. It would have been fun to have a selection of board games on hand for family down-time fun. I would come back in a heartbeat.

The Phoenix was the perfect choice for our vacation. The first morning, I sent a picture of the sunrise home to family. The response was, looks like a postcard. That could describe our stay, postcard perfect. The staff were all so friendly and helpful. The location couldn’t be beat. Walking distance to restaurants, shopping, snorkeling and anything you could imagine. We took advantage of the spa and had a wonderful massage. Are ate Red Ginger several times (Yummy) and went for Kate night dips in the pool. We will be returning soon!

We have never been better cared for in all our travels. From our first greeting at the door to our final farewell everything was as we wished. Need an umbrella? Here are 2. Need food , drink, fresh towel at the pool? At your service. Happy hour is almost over. Can I get you another round? Really. It doesn’t get any better. Beautiful beachside pool, center of town and walking distance to most, minutes to the airport, luxurious furnishings and linen. Our new go to.